Customer Service Quality Control

** ****** ***** • fort oglethorpe, Ga.*****

Phone 423-***-**** • E mail ************@*****.***

James L Gooch Jr.

PROFESSIONAL STATEMENT

I am an A+ certified technician who is well versed in many different aspects of the

computer maintenance and networking field. My skill set ranges from basic LAN

implementation with Microsoft OSs to Cisco router and switch configuration.

Summary of RELEVANT qualifications

A+ Certified (IT Technician)

•

Completed Cisco Systems’ Computer

•

Networking Academy semesters 1 4 and

fundamental classes of the Microsoft

Certified Systems Engineer certification.

Over two years of supervised experience

•

designing, installing, and configuring Local

Area Networks and designing and

simulating Wide Area Networks in a lab

environment

Extensive experience with Microsoft

products and Operating Systems such as

Microsoft Office Suite, Windows Server

and professional versions.

Installation and configuration of IOS

•

Software on Cisco routers and switches.

Ability to design hierarchical network

structures and assign sub networks over

various physical media.

Familiar with network security technologies

•

and implementations being software or

hardware based such as firewalls, routers,

intrusion detection and prevention.

Management / Inventory

•

Great organizational and leadership skills.

•

Education

Northwestern Technical College; Rock Spring, Georgia

• Associate Degree: Networking Specialist,

October 2008

Employment

IT Consultant

08/08 Present :Watchtower Integrated

Solutions: Rossville, Georgia

Residential and Commercial based business

•

doing network implementation and

system auditing as far as software and

hardware needs. End user training and cost

implementations of software and hardware

with companies and home users. Laptop and

PC upgrades and repair. Installation,

configuration, and securing wireless and

wired networks.

Brake Operator and Knuckle Operator

08/07 08/09: Nissin; Rock Spring, Georgia

• Production and quality control of

brakes. Ability to perform in a fast

paced environment where speed,

attention to detail, ability to make

decisions and adaptable to change

were key.

Route Driver

12/06 08/07: Chattanooga Times Free Press;

Chattanooga, Tennessee

• Must have the ability to plan,

execute, and implement daily

routine in accordance with work

orders in a very dynamic

environment in a timely and

efficient manner. Had to use

customer service skills and decision

making without any supervisor

guidance.

Manager

02/06 05/06: Dari Dip; Fort Oglethorpe,

Georgia

• Supervised and trained 40+

employees simultaneously. Staffing,

inventory control and ordering,

customer service, front and back

line operations. Business closed

with no plans of re opening.

Cashier/Cook/Manager

06/01 02/06; KFC JAK Foods, Inc.;

Chattanooga, Tennessee

• Was internally promoted to

management in less than 1 year.

Staffing, cash management and

accountability, product control,

quality control, inventory control,

back of house operations, and

customer service training. Played

key role and was instrumental in

promotion and driving up sales for

the company. Had to often be

empathetic towards employees to

diffuse stressful situations and

implement strong problem solving

skills and active listening.

References

Available Upon Request

Contact this candidate