Quality Control Content

Rosamund Lannin

**** *. ******* ***. ** Chicago, IL 60647 312-***-****

********.******@*****.***

Experience:

October 2008-present Gapers Block.com Editor/Writer/Columnist

. Edit (Slowdown/Merge/Book Club), create content for website calendar

of events and Book Club section at gapersblock.com, a high-traffic

Chicago blog and news source, provide minimum 8 events/month

. Write regular web content/articles on various topics throughout

different website sections

. Write bi-weekly column, One-shots, detailing the local comic book

scene

May 2008-present Duo Consulting Web Content Strategist

. Edit, create web content for a variety of websites, proposals,

document templates, technical materials for a web consulting company

that works primarily with content management systems.

. Run regular reports involving clients and third party vendors, manage

billing and accounting information (expenses, invoicing), monitor

helpdesk e-mails

. Provide supporting development throughout the website creation

process, perform content analysis, quality control testing, and

continuing maintenance/support post-launch

September 2007-May 2008 Cars.com (Classified Ventures)

Internet Support Specialist

. Diagnosed, troubleshot and resolved all phone and e-mail inquiries

received from clients.

. Managed accounts and individual clients through revisiting of old

cases, follow-up calls and e-mails, and periodic check-ins.

. Tracked and documented customer inquiries and resolutions in

Salesforce, including technical support questions, account and website

issues

Education:

. 2003-2007 Loyola University Chicago, Chicago, IL B.A., English

(Creative Writing), Communication, History minor. Graduated magna cum

laude.

Distinctions:

. Awarded 6-month internship at Newberry Library, October 2006

. Received Loyola-Mellon Humanities Award, May 2005

. Received Honorable Mention for Religion Newswriters Association

Chandler Award, 2004, Loyola Phoenix.

Skills:

. Copywriting, web content writing/editing

. Content Management Systems: Drupal, Wordpress, Contribute, Ektron, eZ

Publish,

. Design software: Flash, Adobe Illustrator, Adobe Photoshop, Visio,

Adobe Fireworks,

. Other: FTP, Filezilla, Outlook, Word, Excel, Google Analytics,

ExactTarget, Salesforce

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