Project Manager
Resume:
ANDREA M. BARNES
Cherry Hill, NJ 08003
********@*****.***
856-***-**** - Home 609-***-**** - Mobile
SUMMARY OF QUALIFICATIONS: Experienced IT Administrator with a background
in project coordination, as well as administering and managing software
applications...Supports, monitors, tests, and troubleshoots hardware and
software problems pertaining to various software applications. Project
Coordinator who provides needed assistance to Project Managers ...Effective
communicator who builds relationships with business partners to provide
technical solutions to meet user needs.
COMPUTER EXPERIENCE
Management
. Managed and supported multiple functional areas, building effective
cross-functional relationships and partnering with all technical
groups within the company.
. Monitored and manage production environment performance and
availability; verifying and managing the severity process to
resolution, including appropriate management and business
notification.
. Managed small operations projects to ensure that project deliverables
were defined, milestones met, project status is appropriately
communicated and project related constraints, risks and issues are
escalated appropriately.
. Identified, assembled and managed team to ensure problems were
resolved in a timely manner; Reviewed and approved emergency system
changes; Analyzed the cause of missed daily operational performance
targets;
Software Applications
1. IManage; Docs Open (Hummingbird); SafetyGain; Thomson Elite Accounting
Software; CMS; Windows 3.1-98, NT, 2000, XP, 2003; Novell 3.1; MS
Exchange; Lotus Notes 4.5; WordPerfect; Microsoft Office Suite; MS
Access; MS Outlook; MS Project; MS Proxy Server; MS SQL Server 6.5, 7,
& 2000; IIS; Citrix; DOS; Norton Utilities; Norton Anti-Virus; McAfee;
Various utilities, tools, and virus software; Colorado, Arcserve and
Veritas Backup-Exec; Various HTML editors and utility programs;
Indexer; TechNet; CA Unicenter TNG; Site Manager; RightFax;
LexisNexis; Meridian Mail; WSI; Norton Ghost; ODBC; Veritas
Wininstall; pcAnywhere; ControlIT; DTE; Ethical Wall; EOSi; DeltaView;
Internet Explorer; Netscape; CompaRite; Installshield; Dreamweaver;
FoxPro; AT Scheduler; SecureID, e-Billing HUB, Cisco.
Administration
2. Administered the corporate network by establishing and monitoring user
accounts, assigning appropriate rights and passwords, planed,
implemented and maintained user and group account policies. Added and
removed users on a Windows NT domain. Allowed share and user
permission rights on a NTFS system, created a security policy for
monitoring network traffic. Performed, tested, upgraded and
implemented all user related rights - user and group privileges, logic
script changes, table and directory parameter file changes, etc on the
LAN/WAN network.
3. Managed SQL 6.5, 7.0 and 2000 Servers, Monitored Performance and
Activity, Backup and Restoring Databases, Automated Administrative
Tasks, Managed Users and Security, Created and maintained Databases.
4. Directed and oversaw scheduled testing and review of iManage, Docs
Open, Elite, Unicenter TNG and EOSi upgrades and patches to ensure
potential problems were identified at the earliest point possible.
Recommended appropriate corrective action for complex problems and
ensures documentation is prepared for all hardware/software
adjustments and/or modifications.
5. Provided management of infrastructure and applications changes.
Maintained accurate documentation and quality control. Performed virus
checks of all servers and service points, reported suspected
infections and took action to sanitize LAN software/firmware.
Implemented multiple NT domain models; built corresponding trust
relationship among multiple NT domains. Maintained Windows NT DNS,
WINS, and DHCP servers.
6. Performed routine design and maintenance tasks. Assisted in
Client/Server applications and resolution as well as network support.
Worked closely with trainers, end-users and user support teams to
define business needs to develop strategies & solutions. Was
responsible for planning, testing & deployment of new software
solutions & upgrades to existing software. Provided support for MS
Office Suite, help create and develop Forms and Macros.
Troubleshooting
7. Was responsible for testing, fixing and troubleshooting all technical
problems. Created trouble tickets, diagnostics, assigned e-mail
addresses, Configured and upgraded necessary related software
problems. Helped end-users via telephone and at the desktop. Was
second level support and escalation of user workstation, application,
and network issues. Performed PC upgrades and support for Microsoft
Office products on both hardware and software environments.
Project Coordination
. Conferred with the Project Manager to understand the scope of a
project, met with the project team, ensuring that each team member
understood their responsibilities and accountabilities, served as the
point person for the project and managed all vendor relationships.
Assisted in directing and monitoring the requirements, framework
conditions and progress of short-term IT projects. Helped to define
goals, outline approach and make adjustments within the constraints
set to achieve the optimum results. Worked with specialists in the
field of development, users and customers to produce the goal and
target specifications. Assisted in solving any conflicts that arose
and minimized any potential risks. Helped to direct technical and
personnel resources to ensure project results conformed to quality,
time and budgetary stipulations. Maintained appropriate relationships
with customers and ensured that the project results were
comprehensible to management or steering committee.
. Assisted in the development and maintenance of project schedules; in
controlling and tracking project performance in respect to time, cost,
and quality; in the coordination with other organizational entities to
identify and monitor issues, impacts and dependencies; in the
coordination of meetings, as needed, to initiate working sessions,
resolve project issues, etc. for project stakeholders; in the
gathering and reporting of project status; gathered project
requirements and developed documentation; tracked and reported project
and budget status, identified project/production issues and identified
resources to provide solutions or escalates to avoid project delays;
scheduled and coordinated problem reviews and follows up on assigned
actions; arranged and/or delivered training; documented new or revised
processes and procedures.
PROFESSIONAL EXPERIENCE
. Morgan Lewis & Bockius 09/2008 - 03/2009
1701 Market Street, Philadelphia, PA 19103 Client
Accounting Assistant
. RemX IT Staffing - Consultant 02/2008 -
09/2008
Pepper Hamilton LLP, Philadelphia, PA Elite e-
billing Specialist
3000 18th & Arch Street, Philadelphia, PA 19103
. Dechert LLP 04/2007 - 08/2007
1965 Market Street, Philadelphia, PA 19103 Elite Systems
Coordinator
. Independence Blue Cross 04/2005 - 04/2007
1901 Market Street, Philadelphia, PA 19103 Billing
Specialist I & II
. Glotel - Comms People Inc. 02/2002 08/2002
Ballard Spahr Andrews & Ingersoll, LLP
Consultant -
735 Market Street, Philadelphia, PA Senior
Software Analyst
. Arnold & Porter 09/1999 - 02/2002
555 12th St., NW, Washington, DC 20006 Systems Engineer /
MS SQL DBA
. Bowne Business Solutions 11/1998 - 09/1999
Brown & Wood LLP
Docs Open Admin. / MS SQL DBA
1 World Trade Center, New York, NY
EDUCATION
. New York Institute of Technology Old Westbury, New
York
BS
TRAINING
. MCSA - Microsoft Certified Systems Engineer - 11/09
. CCNA - Cisco Certified Network Associate/ CCENT - Cisco Certified
Networking Technician - 7/09
. TestMaker - PushToTest Workshop - 06/09
. Microsoft Certification and Education / System Administration for MS
SQL 2000 - 05/02
. Microsoft Certification and Education / System Administration for MS
SQL 7 - 3/99
. Microsoft Certification and Education / System Administration for MS
SQL 6.5 - 3/98
Contact this candidate