Human Resources Quality Assurance

Michele D. Agard

* ********* ***** **** ******, New Jersey 07052 . 973-***-**** .

***********@***.***

Results-focused Executive-Level Administrative Director specializing in

driving business growth, handling high-volume budgets, managing large-scale

projects, building top-performing teams, and maintaining compliance with

key regulatory agencies eager to offer 20 years of proven experience toward

maximizing an employer's success.

Profile of Qualifications

. Integral leader who excels at developing and managing multimillion-dollar

budget operations and capital investment plans, along with directing

comprehensive public- / private-sector projects and ensuring compliance

with regulatory agencies.

. Top-performer who conducts targeted research while analyzing key data to

optimize efficiency and bottom-line results.

. Excellent communicator who contributes strong talents in team recruitment

/ training and policy / procedure development, and prioritizes multiple

tasks within high-pressure situations to maximize use of resources and

meet goals.

. Ambitious self-starter who demonstrates superior attention-to-detail and

sharp troubleshooting and problem-solving skills.

Professional Synopsis

System Safety Operations Officer

Washington Metro Area Transit Authority, Washington, DC 2009 - Present

. Utilize broad scope of industry knowledge to coordinate responses and

identify appropriate operations resources to implement resolution of

issues as a result of federal, regional, state, and local government

safety transportation inquiries.

. Support the development, implementation, and oversight of policy

instructions, corrective action plans, federal regulations, goals, long-

term strategies, and performance matrices in coordination with federal,

state, and local agencies.

. Develop capital and operating budgets, including preparing cost

formulations, analyzing statistics, and performing audits.

. Create targeted project plans, lead internal implementation efforts, and

assess impact and results, along with reviewing the work of top directors

and staff and providing critical recommendations and feedback to the

Chief Safety Officer.

. Conduct independent investigations, research, studies, and analysis;

draft reports and / or recommendations for identified organizational

issues and initiatives; and coordinate safety sensitive and confidential

administrative matters.

. Process and approve personnel actions, i.e. new hires, promotions,

reclassifications, salary increases.

Director of Administration

City of New York-Department of IT & Telecommunications, New York, NY

2008 - 2009

. Led strategic decision-making in the management of high-level budget,

procurement, prime / sub-contractors, human resources, space planning,

and external interfaces for the $2.4-billion operation, as well as

supervising a 6-member team.

. Created schedules for resources, deliverables, and milestones and oversaw

task order development and change order requests.

. Managed prime contractor adherence to master contract specs, along with

guaranteeing internal and external quality assurance performances with

mandated contract specs, reviewing project forecasts and resources, and

approving timesheets.

. Optimized organizational efficiency by providing stakeholders with

reports on budgets, burn rates, encumbrances, and certificates to

proceed, and prepared requests for funding from City of New York's Office

of Management and Budget.

. Prepared revised contract specs and procurements (RFP / RFI) and revised

work scopes and / or equipment requirements.

. Served as moderator at contract negotiation pricing sessions and ensured

timely agreements and document development.

. Ensured seamless communications between client agencies (i.e. NYPD, FDNY,

and EMS) during emergency operations via Public Safety Awareness Centers

I / II (911 Centers).

Michele D. Agard

973-***-**** . ***********@***.*** . Page Two

Senior Budget Manager

1199SEIU National Benefit Fund, New York, NY 2004 - 2008

. Developed, managed, and reported a $250-million combined annual operating

budget and 5-year strategic capital investment plan for SEIU Board of

Management and Hospital Board of Trustees, along with overseeing a 3-

member staff.

. Reviewed and monitored grant revenues for initiatives and secured

appropriate funding from available institutions.

. Ensured departmental budget compliance and provided analytical support

during budget cycle, including developing mid-year estimates, projecting

year-end actual / accrual amounts, and providing reports to executives on

all expenditures.

. Created allocation methodologies for assigning administrative expenses to

6 health benefit and pension funding entities.

. Provided financial schedules and line item variance analysis, and

prepared presentations using PC-based applications.

. Interfaced among accounting department teams on monthly- and year-end

closings, along with overseeing expense and payroll journal entries and

reviewing allocation assignment costs and revenues.

Budget Consultant

NESCO Resources, New York, NY 2002 - 2003

. Drove bottom-line results by guaranteeing up to $1.3 billion in adequate

capital funding was available and utilized effectively by NYC Transit

Project Managers, including developing, overseeing, and reporting on

track signal projects.

. Reviewed and regularly updated project deliverable statuses, utilization

of resources, and schedules with regard to signal replacement, track

signal maintenance, and / or voice and data security upgrades.

Director of Administration

Kirkpatrick & Lockhart LLP, Newark, NJ 2000 - 2001

. Directed administrative legal matters and ensured $10 million in

financial resources were used effectively, including determining

operations needs at the firm's new location and identifying potential

risks and opportunities based on goals.

. Recruited and managed a 5-member administrative legal staff, developed

human resources policy / procedure manuals, reviewed and developed

attorney compensation structures, reviewed legal staff utilization rates,

and selected all vendors.

. Prepared financial schedules, variance analyses, and line item

justifications for operating and capital budget investments.

. Developed estimates, projected year-end actuals, and worked with

accounting on monthly closings and journal entries.

Senior Director-Administration & Budget

New York City Transit Authority, New York, NY 1990 - 2000

. Ensured human resources policies and $100 million in budgets were

compliant with organization policies, goals, and objectives, along with

developing operating and capital budgets; preparing financial schedules,

variance analysis, and line item budget justifications; developing mid-

year financial estimates; and projecting year-end financial actual and

accruals.

. Processed all human resources-related materials (i.e. position

development and benchmarking, recruitment and staffing, and compensation

reviews), including implementing and monitoring "Train the Trainer"

performance evaluations, career planning, employee disciplinary actions,

and union grievances, as well as developing employee recognition

programs.

Education, Professional Development & Technical Summary

MBA-Level Coursework in Finance American University

Bachelor of Arts Boston University

Project Management Professional Certification (In Progress) Virginia Tech

University

MS Suite . MS Access . Crystal Reports / Financial Reporter . Grant E-Z

Funding . PeopleSoft . Oracle / Hyperion

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