Manager Customer Service
Resume:
Tracie A. Thompson
**** ***** . *******, ** ***** . 316-***-**** . ****************@*****.***
PROFESSIONAL PROFILE
V Strong work ethic with a commitment to follow through on policies and
procedures
V Hard worker who enjoys challenges and is willing to learn new skills
V Cooperative team player and capable of working well independently
V Capable of building, installing and troubleshooting desktop and
notebook hardware/software issues
V Experience with Microsoft Word/Excel/PowerPoint/Outlook, Linksys,
TCP/IP Addressing and Java
V Wichita Technical Institute Perfect Attendance and Honor Roll Awards
EDUCATION
Wichita Technical Institute (WTI) - Wichita, KS 09/07 - 01/09
Graduated in Computer Technology & Network Administration program,
curriculum included:
. Fundamentals of Electronics and Digital Technology
. Computer Technology/ A+ Certification Training
. Network +
. Microsoft Windows XP Professional
. CWNA / Security +
. Managing a Microsoft Windows Server 2003 Active Directory and Network
Infrastructure
Hands-on experience including, but not limited to:
computer numbers systems and codes, fiber optics, digital systems, memory
configuration, detailed knowledge of computer peripherals, hardware
installation/troubleshooting, operating systems, firewalls, remote access,
hubs/switches, routing and backup techniques, raid systems, network
structure, TCP/IP addressing, DNS, WINS, DHCP, Microsoft Windows 2003
Server, Microsoft Windows XP Pro and Windows Vista
Clay Center Community High School - Clay Center, KS Graduated 05/94
WORK EXPERIENCE
Westside United Methodist Church - Wichita, KS 11/06 - Present
PT Custodian
. Provided general maintenance of church
. Communicated with pastor to address church needs
. Assisted in other areas when needed
Sonic Drive In - Wichita, KS 07/00 - 11/05
Owner / Operator
. Responsible for the daily operations of fast food management
. Scheduled/hired/terminated/trained employees and promoted positive/safe
work environment
. Monitored inventory, ordered products and daily P&L (Profit & Loss)
reports
. Handed banking transactions, human resources and paperwork
. Over 90% positive Mystery Shopper customer satisfaction
. Provided point of contact for all customer/employee questions and
concerns
. Promoted several times within company, ServSafe certified and Customer
Excellence training class
Burger King - Kileen, TX 01/00 - 06/00
Cashier
. Customer service and handled customer transactions
. Effectively communicated with kitchen/counter staff to resolve issues
Red Lobster - Kileen, TX 02/98 - 10/99
Waitress / Hostess
. Greeted customers and consulted about food decisions
. Operated quickly and efficiently in a fast paced environment
references
. Available upon request
Tracie A. Thompson
1408 Lotus . Wichita, KS 67213 . 316-***-**** . ****************@*****.***
REFERENCES
Ken Gullick
IT Instructor at Wichita Technical Institute
2051 S. Meridian
Wichita, KS 67213
Lisa Adams
Assistant Manager at Sonic
2313 W. Pawnee St.
Wichita, KS 67213
Tiffany Collins
Assistant Manager at Sonic
355 S. Greenwich
Wichita, KS 67207
Jay Carver
Manager at Carvers Countryside Market
1109 Crawford
Clay Center, KS 67432
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