Quality Assurance Customer Service

Kathy Plusch

**** ******** *** ( Roseville California 95747

916-***-**** ( *******@*****.***

PROFILE

Expert Quality Assurance Engineer with experience in testing complex

applications during the life cycle of a project; Expert in all aspects of

White and Black box testing methodologies of SDLC. Instrumental in

motivating teams towards achieving strategic objectives by minimizing

defects found in the field. Proficient in Project resource planning. Strong

analytical and problem solving skills.

Core Competencies

QA Tester ( Product Design & Development ( Project Vision & Roadmaps (

Vendor Management

Strategic & Tactical Planning ( Training ( User Documentation ( Product

Demonstration

Major Software Releases ( Experienced in Databases - Oracle, SQL Server,

PL/SQL, TOAD, Web Testing ( Java ( XML ( Quality Center ( Data Modeling

( In-depth knowledge of Clarify and Unix ( Test Automation and

Performance, White and Black Box Testing ( Engineering tools - Mercury Test

Director Suite, Win Runner

PROFESSIONAL EXPERIENCE

Amdocs (formerly DST Innovis, CableData), El Dorado Hills, CA (2005-2010)

Senior Quality Assurance Engineer

Quality Assurance Testing,

writing test plans, testing client user interfaces and tools for the

broadband industry. Test Specifications and New Features documentation.

Key Accomplishments:

. Performed detailed Quality Assurance software testing and analysis,

including Functional, Regression, Integration, Enterprise, White Box and

Black Box testing

. Created trouble tickets to report program defects

. Communicated design recommendations and identifying application defects

. Participated in design and code reviews

. Provided Business Process Improvement recommendations and defect updates

to internal staff (development, project management, client services and

release management).

Amdocs (formerly DST Innovis, CableData), El Dorado Hills, CA (2003-2005)

Senior Implementation Lead

Quality Assurance Testing lead managing a staff of 8 QA

testers for the Implementation for competitors data conversions. Writing

test plans, testing client user interfaces and tools for the broadband

industry. Test Specifications and New Features documentation.

Conversion/Implementation specialist included data transfer specifications.

. Headed project teams and coordinated testing efforts on all levels of

Software Development Life Cycle

. Organized and lead multiple planning meetings to develop database

translation from competitor's software

. Managed multiple Data conversion Schedules and commitments

. Prepared annual reviews and employee check points

Amdocs (previously DST Innovis), El Dorado Hills, CA (1993 to 2003)

Senior Implementation Specialist

Conversion/Implementation specialist included data transfer specifications,

conversion design documents, calendars and Implementation plans. Working

with customers planning Implementations and product knowledge.

. Formulated additional translations to assist programmers in creating

customized programming to enhance department profits and customer service

. Routinely sold optional services to increase department revenue

. Successfully directed software implementation procedures for the offices

of Cable companies in the US, Canada and Mexico

. Directed and facilitated the upgrade of existing billing software

. Organized and lead multiple planning meetings to develop database

translation from competitor's software.

. Responsible for upgrading performance standards for the Senior Software

Analyst job description

. Successfully directed software implementation procedures for the offices

of Major cable companies in the US, Canada and Mexico.

NOTE: Additional roles included: Computer Operations specialist at Cable

Data; Computer Operations Manager Product Manager at ASC Pacific; Details

provided on request.

EDUCATION

Computer Science

Ricks College, Rexburg, ID

Computer Science

American River College, Sacrament, CA

Kathy Plusch ( Page 2 ( *******@*****.***

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