Customer Service Manager
Resume:
Christina McCurry
***** *** ******, ******, ** **386
*****************@*****.***
Summary Demonstrated achiever with exceptional knowledge of restaurant
management and labor forecasting.
Strong marketing and finance education combined with actual
business strategies to increase sales volume.
Skilled at learning new concepts quickly, working well under
pressure, and communicating ideas clearly and effectively.
Organized and analytical.
Extensive computer training, including knowledge of multiple
business software packages.
Education Executive Masters in Business Administration Graduate
Colorado Technical University, Colorado Springs, CO Dec 2010
Bachelors in Business Management 2009
Colorado Technical University, Colorado Springs, CO
Associates in Accounting 2006
Colorado Technical University, Colorado Springs, CO
Career History & Accomplishments
Restaurant Manager, Red Robin Restaurant, Woodlands, 2007 -
TX present
Revised and updated restaurant training materials to
improve training retention and reduce staff
turnover.
Manage and schedule a team of 40 servers, 8
bartenders, and 15 hostesses ensuring the restaurant
has appropriate staff to meet forecasted sales
volume.
Resolved loss of inventory issue through
investigation and firm handling of associates
involved with loss.
Recognized for achieving the highest beverage sales
in region of over twenty restaurants thus winning a
trip to Mexico.
Server and Restaurant Mid-Manager, Red Robin 2004-2007
Restaurant, Chesapeake, VA
Certified trainer responsible for ensuring all
servers trained and ready for opening day of this
new restaurant.
Managed the number of hours that staff worked in
order to meet labor goals.
Prepared deposits and end of day reporting. Ensured
appropriate cash on hand for next business day.
Server, Applebee's Restaurant, Suffolk, VA 2003-2004
Served customers quickly and efficiently.
Customer Service Representative, Panasonic Call 2001-2003
Center, Chesapeake, VA
Handled incoming customer service calls for
Panasonic products.
Hired from high school intern program due to high
quality performance.
References Available on Request
Contact this candidate