Customer Service Software

David Loeff ( **** S. Owens Street, Unit ** ( Lakewood, CO 80232 ( (303)

***-****( *******@***.***

http://www.scitrans.com ( http://visitmuseums.blogspot.com/ (

http://www.truthandtalltales.com

OBJECTIVE Production Artist

SKILLS

Access

Acrobat

Crystal Reports

Dreamweaver

Flash

HTML/CSS

Illustrator

InDesign

MS Office

Photoshop

QuarkXPress

salesForce.com

SQL Server

Visio

Windows/ Mac OS X

EXPERIENCE

Writer / Graphic Designer

Wrote online articles and other web content. Wrote newsletter articles

for homeowners association. Designed logos and Flash animation.

Retouched photos using Photoshop. Designed brochures using InDesign.

SciTrans. Lakewood, CO 2007- present

DataBase Administrator/ eDitor / Graphic Designer

I performed several projects for this agency:

2009. Assisted with data mapping and transfer to salesForce.com

database. Consulted in database deployment. Provided staff with group

and individual training in salesForce.com.

2008. Researched, edited and assembled revised advocates resource

manual. Created corporate identity schema and applied it to business

cards, letterheads, envelopes and online products. Colorado Cross-

Disability Coalition. Denver, CO

COMPUTER LAB TECHNICIAN

Installed, repaired, and maintained Macintosh and PC computers,

software and peripherals. Provided customer service and support to

staff, faculty and students. Wrote and edited software and equipment

tutorials in hard copy and online formats for use by students, lab

assistants, and instructors. Trained and supervised lab assistants.

Taught HTML for school online division. Administrated database used to

track equipment and software inventory, work orders, etc. Art

Institute of Colorado. Denver, CO 1999 - 2006

Provided students with technical support and training in a variety of

applications on multiple platforms. Ensured student compliance with

lab rules and policies. Removed viruses, recovered corrupted files,

performed routine computer troubleshooting and maintenance.

Metropolitan State College of Denver. Denver, CO 1996 - 1997

TECHNICAL WRITER / DATA BASE DEVELOPER

Wrote software documentation and promotional materials, including

flyers, flow charts and PowerPoint presentations. Performed database

development using Microsoft Access and VBA. Ferrell Companies, Inc.

Lakewood, CO 1998 - 1999

EDUCATION

Graphics and Internet Training Package. New Horizons. Denver, CO

Lean Basics. Colorado Association for Manufacturing and Technology. Denver

CO

B.S. Information Systems/ Technical Communication. Metropolitan State

College. Denver, CO

Contact this candidate