Customer Service Quality Control

KATELYN J. DELERANKO

*** * ***** ******, ********* MI, 48197

********@*****.***

937-***-****

Academic Background

Eastern Michigan University (April 2009) Twin

Valley South High School (2005)

Bachelors of Science in Interior Design Honors

Diploma

GPA: 3.70/ 4.00- Magna Cum Laude

GPA: 3.75/4.00

Professional Skills Personal Skills

AutoCAD Very

Organized

Google Sketch Up Creative

Space planning Strong

communication skills

Microsoft Office Detail Oriented

Design Development/ Research

Efficient

Adobe Photoshop Ability to multitask

Awards/ Recognition

College of Technology Dean's list 2005-2009 Carolyn

Marr Thomson Academic Scholarship

Recognition of Excellence Scholarship Richard &

Norma Sarns Academic Scholarship

Work Experience

University of Michigan Interior Design Services - Design

Assistant (March 2008 - Present)

Ann Arbor, MI

. Assisted senior designers with programming, AutoCAD

drawings, finish & furniture selections, site

measurements, inventory, CAP worksheets, & furniture

Specifications.

. Assisted in large scale relocation of departments using

existing furniture. Responsibilities included furniture

inventory, meetings with occupants to discuss new layouts,

furniture drawings, and

move coordination.

. Responsible for Sketch Up drawings to be used in meetings

with clients to show creative ideas.

. Maintained design library, duties included filing samples

& brochures,making sure that information was up to date,

coordinated sample orders & information requests with

local reps.

. Assisted in large scale new construction projects.

Responsible for appropriate finish & furniture selections

for use in commercial spaces.

. Learned how to see a project through from design

development to implementation to completion.

Ruby Tuesday - Server (May 2007 - Present)

Saline, MI

. Work ethic led to being promoted from Hostess to Waitress

to Bartender.

. Developed excellent customer service skills.

. Improved listening and communication skills, enabling me to

read customers and anticipate their

wants and needs.

Neaton Auto Products - Quality Control Group Leader (May 2006

- August 2006)

Eaton, OH

. Appointed group leader of Quality Control team within first

2 months.

. Accepted responsibility for other team members, delegated

tasks so jobs were accomplished correctly

and on time, and communicated directly with department

Supervisor.

References and portfolio available upon request

Contact this candidate