Customer Service Manager

Christopher M. Johnson

**** ******** ******, ***. #* Home: 415-***-****

San Francisco, CA 94130 *********@*****.***

OBJECTIVE: A multi-tasked professional with excellent organizational, written and communication skills, where my

qualifications and background can be utilized in a company environment.

WORK EXPERIENCE:

Goodwill Industries, San Francisco, California 08/08 – 09/09

Assistant Store Manager

• Responsible for the management of a retail store to achieve and/or surpass the monthly sales goals, while

providing excellent customer service.

• Assisted the store manager in payroll processing.

• Perform basic supervisory duties; resolve routine personnel problems, in addition to evaluating work in

progress to achieve results and sales goals on a day-to-day basis.

• Monitor sales and trend analysis in relation to other locations throughout the city

• Assist with visual theme merchandising, including window displays, signing/colorizing and accessorizing

merchandise.

• Assist in loss prevention efforts by monitoring for counterfeit identifiers and basic fraud, engage in “meet and

greet” strategies and other proactive (instead of reactive) activities in order to deter theft.

• Communicate and consult with Store Manager on progress of program goals and other information as

necessary.

• Monitor store inventory levels and insure the merchandise is properly stocked and maintained.

• Assist in training new employees and conduct on-going training to maintain/insure employee skill levels.

• Oversee and participate in the deposit of daily store receipts, and completes related recordkeeping

requirements.

• Supervise the work of client participants in Goodwill’s vocational rehabilitation/training program,

documented the progress of their training, and attended staffing’ and conferences as required.

Fidelity National Title Company, Hayward, California 07/07 – 04/08

Warehouse Supervisor

• Insured that the correct files were stored in the appropriate location for each client

• Scheduled deliveries and pick-ups for customers

• Stored files in warehouse

Home Depot, Colma, California 04/04 – 10/06

Department Supervisor (Kitchen and Bath/Plumbing/Inside & Outside Garden)

• Provide customer service

• Operated a $3 million company and shrink plans

• Supervise 25 employees and initiates sales opportunities

• Cashier certified

• Knowledgeable of hardware, gardening and building materials

Garden Recovery Associate / Outside Receiver

• Performed day-to-day maintenance of the shelves in the garden area.

• Down stock items onto shelves and ensure they are ready for next day

• Unload delivery truck(s). Loaded flatbed trucks with pallets

• Home Depot certified for reach truck and forklift (3 year experience)

MCC Breast Health Center, San Francisco, California 06/01 – 11/02

Volunteer/Mover-On Call

• Moved highly specialized computer equipment

• Assembled tables, desks and office furniture

• Headed and stored equipment at various locations per request

Christopher M. Johnson

Page – 2 -

Thrifty Car Rental, San Francisco Airport 07/00 – 03/01

Customer Service Representative – Rental Agent

• Processed appropriate documentation and accurate payment for the vehicle that was being rented.

• Handled and received telephone calls and provided information regarding prices, complaints, directions to

location or questions about our vehicles

• Organized and filed rental agreements and contracts

• Dispersed cash and processed credit card orders for customers

Service Agent

• Washed and detailed cars, trucks, minivans and 15 passenger vans

• Drove and picked up cars from different thrifty locations

C & K Professional Services, San Francisco, California 9/99 – 08/01

Office Clerk

• Created banners, flyers, invitations and newsletters for all kinds of different companies and their events which

was non-profit

• Assisted with annual fundraising events for breast cancer.

EDUCATION:

City College of San Francisco

Course of Study: Computer Technology

Thurgood Marshall Academic High School Graduated 99/00

SKILLS/RECOGNITION:

• Basic knowledge of Microsoft Word, Excel and PowerPoint

• Quick learner, highly motivated, very dependable and a good listener

• Able to work independently or in a team environment

• Received Associate of the month for March 2005 (Home Depot)

REFERENCES: Available upon request

Contact this candidate