Customer Service Management
Resume:
RUBY CRYSTAL QUINTERO
*************@*****.***
SECRET CLEARANCE
JOB OBJECTIVE
Seeking a challenging position where I can utilize my diverse knowledge,
skills and experience to benefit a company that provides the opportunity
for career growth.
SUMMARY
Over Seven years background in automated data systems and automated data
input. Thorough knowledge of administrative practices, procedures and
office management principles. Adept experience in personnel supervision and
training, document control, supply management, material control, property
accountability, equipment acquisition, replacement and disposition.
Performed all aspects of logistical/supply operation, to include but not
limited to ordering, issuing, shipping receiving, transportation, inventory
management and record keeping for supply classes II-IX.
________________________________________________________________________
KNOWLEDE/SKILLS
. Knowledge of Standard Army Management Information Systems (STAMIS) to
include, Standard Army Maintenance System - Enhanced (SAMS E),
Standard Army Retail Supply System (SARRS), Unit Level Logistics
System (ULLS)-S4, Standard Property Book System-Redesign (SPBS-R),
Property Book Unit Supply Enhanced (PBUSE), Theater Army Medical
Management Information System (TAMMIS), TAMMIS Customer Assistance
Module (TCAM), and the Defense Customer Assistance Module (DCAM)
. Proficient in the use of Microsoft Office software applications such
as Windows XP, Outlook, Word, Excel, and Power Point
. Maintained filing system in accordance with the Modern Army Record
Keeping System (MARKS) and demonstrated proficiency skills in the use
of the Army Records Information Management System (ARIMS)
. Exceptional data and 10-key entry skills with the ability to type 60
to 65 words per minute
. Excellent communication, interpersonal, customer service and time
management skills
. Demonstrated ability to multi-task, plan and prioritize work, analyze,
and interpret data and work independently without supervision
. Proven ability to quickly master new database and software
PROFESSIONAL EXPERIENCE
Honeywell Technology Solutions Inc, (TPB) Balad, Iraq
January 2008 -April 2010 Master Supply Technician
. Property book supply representative to 41 Army, Navy, Marine Corps,
Air Force and DOD units.
. Managed over 35 Billion dollars of Military and Civilian equipment
. Responsible for day to day activities including posting, editing,
filing of all property book documentation.
. Supervise data entry clerks and inventory specialist to ensure that
required actions are performed in a timely and efficient manner.
. Working in conjunction with the military that provides support to
property book officers in the execution of their accountability
functions, which include but are not limited to providing customer
services, reconciling hand receipts, cataloging property, maintaining
property book records and managing/supporting inventory using the
Property Book Unit Supply Enhanced (PBUSE) system.
. Responsible for conducting physical inventories, inventory tracking,
daily audits and prepares necessary documentation (automated and
manual) to account for property through hand receipt holder level.
. Communicate through reports, the results of cycle counts and physical
inventories to the team leader, researches and resolves discrepancies
related to physical inventory.
. Understands and complies with Army standardized supply regulations,
policies and procedures.
. Wide knowledge of Property Book Unit Supply Enhanced (PBUSE) system
menus and data entry screens with the ability to perform a range of
related standard and non-standard clerical assignments to resolve
recurring problems.
Kellogg Brown & Root, LOGCAP III, Balad, Iraq, January 2007 - January 2008
LOGISTICS SENIOR WAREHOUSEMAN
. Monitor and maintain stock level Requisition Order (RO) and
Requisition Order Point (ROP) requirements to maximize availability
and minimize surplus for Class VIII medical supplies
. Responsible for identifying, researching and resolving discrepancies
in the Theater Army Medical Information System (TAMMIS) stock record
file
. Coordinates with prime vendors to develop stock levels based on demand
history research
. Perform inventory adjustments for 10% Cyclic Inventories, ensuring
inventory control procedures are followed
. Process and monitor high priority and emergency requests procedures
. Conduct causative research on zero balance items with inventory
adjustments
. Determine disposition of unidentified shipments based on customer
needs and stock status
. Ensure the proper receipt, storage, inventory, recordkeeping, issue
and shipment of supplies and equipment
. Evaluated and ensured employee compliance with company policies,
standards, regulations, security and warehouse safety procedures
. Provided management with recommendations in the work process to meet
the customer's augmentation goals
. Identified and troubleshoot problem areas in logistics and coordinated
problem solutions and/or recommendations to management
. Coordinated with customers to ensure desired logistics objectives,
priorities, and schedules were met and communicated to upper level
management
. Generated, updated and report daily, weekly, monthly and periodic work
activity including but not limited to Personnel Status, SSA
Situational Report, Training Matrix, Organizational Chart, Service
Order Request and Equipment Deadline status
U.S Army, 28th Transportation Battalion, Mannheim, Germany, 2002- 2005
Unit Supply Specialist/ S-4 PBO Clerk (92Y)
. Demonstrated working knowledge of Army Property Accountability
policies, procedures and regulations, including Army Regulations 710-2
(Supply Policy Below the National Level), AR 735-5 (Policies and
Procedures for Property Accountability) and Department of the Army
Pamphlet (DA-PAM) 710-2-1 (Using Unit Supply System Manual Procedures)
. Prepared automated and manual documentation utilizing ULLS-S4 to sub-
hand receipt property to the user level
. Responsible for ensuring the proper utilization of government credit
cards for material and supply purchases
. Provided customer service to departments submitting requisitions for
supplies
. Posted receipts and turn-ins to update document register and performed
due-in and due-out accounting to assist in tracking assets
. Prepared and reported the daily, weekly and monthly property
disposition status to upper level management
. Generated, processed and recorded transactions for property
accountability to include, lateral transfers, statement of charges,
administrative adjustment reports, turn-ins, requests for issue,
justification memorandums and Financial Liability Investigation of
Property Loss (FLIPL)
. Scheduled and conducted monthly 100% sensitive item and 10% cyclic
inventories
. Maintained all records of personnel delegated and authorized to
receive and turn-in supplies, equipment or requests
. Prepared and tracked work orders on office automation equipment and
small arms repair parts
. Performed quality assurance and quality control checks during the
input of data from source documents
. Conducted daily inventories of unit arms room, ensuring 100%
accountability of over 80 sensitive items and small arms repair parts
valued in excess of $300,000
. Supervised a 100% inventory on organizational, installation and
theater provided equipment, ensuring inventories were performed in
accordance with established regulations and schedules
. Maintained key control for arms room, ammunition storage and personnel
billeting
. Maintained 100% accountability of assigned government funded equipment
valued at over $250,000
. Responsible for identifying, researching and reconciling property
accountability discrepancies
. Determined physical condition and coordinated the turn-in of
unserviceable equipment
. Developed and implemented Standard Operating Procedures
. Issuing and receiving small arms and crew served weapons
EDUCATION
OCEANSIDE HIGH SCHOOL 1997-2001
. High School Diploma
. U.S. Army Logistical School (92Y)
SPECIALIZED TRAINING/CERTIFICATIONS
SLAMIS Course, 40 hours; 2009
Logistics Course, 80 hours; 2007
Container Management Course, 80 hours; 2007
Safety Course, 40 hours; 2007
Battle Command Sustainment Support Systems, 40 hours; 2005
Joint Deployment and Logistic Model Course, 40 hours; 2005
Defense Basic Preservation and Packing Course, 40 hours; 2005
Small Arms Maintenance Armor Course, 40 hours; 2005
DoD Government Purchase Card Course, 40 hours; 2004
Mail Handlers Course, 40 hours; 2004
Hazardous Material for Mobility Course, 40 hours; 2004
Drivers Course, 40 hours; 2003
Combat Life Saver, 40 hours; 2003
German Head Start, 40 hours; 2003
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