Customer Service Assistant

SARITA NEUPANE

**************@*********.***

**** *** ****** * *** B- 5, Arlington, VA 22203 703-***-****

OBJECTIVE: Obtain an internship that allows me to use my programming,

technical, communication, and teamwork skills in the field of computer

science and management information systems involving the health care

practice. I am seeking for new challenges to broaden my areas of expertise

and to use my skills to the best of my ability in health care information

system. I am particularly interested in database administration, web

design, and software development.

EDUCATION

Marymount University, Arlington, VA

Bachelors of Science in Information Technology (Special Interest Health

Care Information System)

Expected

Graduation Fall 2010

*Dean's List 2009-2010

Relevant Courses Taken

Health Care Informatics, Enterprise Data management and Analysis,

Java Programming, Software Engineering, Software Testing and Quality

Assurance, Project Management, Application Development on the Web,

Computer Security, Advance Web Development, Computer Networking,

Computer Technology, Database Technology, Personal Security in Digital

Age, Applied Nursing Technologies, Medical Surgical Nursing,

Pathophysiology, Pharmacology, Health Assessment

COMPUTER SKILLS

. Skilled in developing web using CSS, HTML, Java Script, Python and

C#

. Proficient in designing, updating, and manipulating databases in

Access

. Adept in using Adobe, Photoshop, Dream Weaver, Microsoft

Expressions

. Microsoft office tools including Microsoft Project

HEALTH CARE EXRERIENCE

Ishan Nursing Home, Katmandu Nepal

Medical Assistant: Emergency Ward

03/2004- 12/2005

. Processed patient medical records, scheduled appointments,

processed medical billing.

. Coordinated with hospitals and testing labs, collected and prepared

lab specimens.

HIGHER EDUCATION STUDENT SERVICE EXPERIENCE

Marymount University Arlington VA

Student assistant Reference Desk: Library

07/2009-Present

. Provide excellent customer service to school students by helping

them check out materials and answering their reference questions.

. Assist students in using computer system and library database to

locate reference materials

. Troubleshoot issues with computers, printers and photocopier

Northern Virginia Community College, Alexandria, VA

Sales Associates: Campus Bookstore

05/2007-12/2007

. Provided excellent customer service to students buying, returning

and selling books at the bookstore.

. Processed special order books for professors and students.

. Identified new sales opportunities within community.

Salem International University, Salem, WV

Teaching Assistant: Learning Center

07/2006- 12/ 2006

. Assisted students in word-processing, web page authoring, and

preparing classroom power point presentation.

. Coordinated study sessions and consultations for professor.

LANGUAGE

Fluent in written and spoken Nepali and Hindi.

HONORS & MEMBERSHIPS: Including Most Recent:

Member of Phi Theta Kappa International Honor Society

04/2007-Present

Active Member of The Leo Club of Regency

12/2005-Present

Women and Child Care Volunteer

03/2003-Present

Youth Leadership Development Program, Janata Youth Club Nepal

02/2001-12/2005

REFRENCES : Available Upon Request

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