Customer Service Quality Assurance

Location:

Posted:

August 31, 2010

Tracy Q. Graduate

Campus:

Normal, IL 67890

*****.********@*****.***

Permanent:

Anytown, MI 12345

*************@*******.***

OBJECTIVE: Management trainee position in the retail industry.

SUMMARY: • More than three years experience in retail and food management.

• Retail internship with Walmart.

• Magna Cum Laude graduate with BBA in Management.

EDUCATION: Bachelor of Business Administration in Management, May 2008

Illinois State University, Normal, Illinois

Graduated Magna Cum Laude with a GPA of 3.6 on a 4.0 scale

Courses taken included:

Strategic Management Personnel Planning and Selection

Organizational Decision Making Compensation and Performance Appraisal

New Venture Creation Business Data Communications

Quality Assurance Staffing and Selection

EXPERIENCE: Retail Internship, August 2007 to Present

Walmart, Bloomington, Illinois

• Responsible for stocking and floor management for softlines.

• Develop inventory tracking reports on a monthly basis.

• Participated in annual inventory, including preparation for first barcode

reporting.

Swing Shift Manager, August 2005 to August 2007

McDonald’s Restaurant, Bloomington, Illinois

• Management of 12 to 16 employees during an eight-hour shift.

• Responsible for customer service and overall satisfaction.

• Awarded Employee of the Month three different times.

• Began as counter person and promoted to management position within 8

months.

ACTIVITIES: • Vice President, AMA Student Chapter, 2007-2008

• Secretary, Beta Gamma Sigma honors society, 2007-2008

• Dorm Resident Assistant, 2006-2008