Customer Service Operator

What I Can Offer Your

Company as an Employee

Keith Lemott Pointer

(1) Previous Experience In Warehousing, Logistics, Distribution,

Manufacturing and Customer Service /( Will Call) with Experiences in

Shipping/ Receiving,Order/Fulfillment,Stock / Replenishment, UPS, Federal

Express and DHL shipping.Certified Forklift Operator on Sit- Down, Stand-Up

Reach and Order Picking fork trucks.

(2)Computer skills with Microsoft Word, Excel and Outlook.

(3) Self starter with positive attitude and flexible schedule able to work

overtime as need to meet Customer demands.

(4) Great Communication skills and the ability to interact professionally

on all levels internally and externally.

(5) Dependable and on time and at work every day.

(6) Ability to work individually or as a team member with minimum or no

supervision.

(7) Attitude that ensures that the job is done accurately with a 99% order

Shipping accuracy and Receiving rate .

(8) Ability to follow all company policies and procedures

Thank you for your time and consideration and I look forward to being apart

of your team.

Keith Lemott Pointer

June 14,2010

Dear Hiring Manager

The resume enclosed is in regard to your company's employment posting for

the open position as a Warehouse Associate.

I have past and present experience of working in Warehousing environments.

I have just moved back here to the Austin Tx area from Phoenix Az. in

search of Fair Wage, Gainful, Full time Stable Employment. Before moving

to Phoenix Az. and leaving Austin Tx. I worked Temp Employment

Opportunities.Upon arriving in Phoenix I worked as an Event Staff Member at

Arizona State University as a staff member for the College's Football and

Basketball games as well as a Order/Fulfillment Associate( Order Selectors

) for Integrity Staffing @ Amazon.com ( Full Time- Temp /Seasonal) while

seeking Full time employment. My starting salary requirement would be

$10.00- $12.00 per hour and the assets which I am able to bring to your

company, are I am a Natural Leader, Fast Learner with great analytical and

problem solving skills. While my personality traits are I am a Honest, Self

Motivated, Dependable, Organized and Hard working.

My work experiences are in two areas. Call Center's and Warehousing,

Logistics, Distribution environments Positions held in Warehousing,

Logistic and Distribution environments are those of Receiving Clerk,

Shipping Clerk,Order/Fulfillment Clerk, Stocker / Replenishment Clerk as

well as Inventory Clerk. I am also certified as a Forklift Operator on Sit-

Down, Stand-Up Reach and Order Picker fork trucks.

In my last full time job in Austin TX I worked what was titled a Full time

long term possible indefinite assignment for L.K Jordan & Associates at Bay

Advanced Technologies as a Receiving Clerk where my hours were 7:30am to

4:30pm and my duties were to process in all incoming manufacturing parts,

coming in through UPS, Fed-Ex,DHL, Trucking Carries or Bay Company truck

per Bay's warehousing and inventory system after which time I entered in P/

O info with a 99 % order accuracy rate and stocked those parts per assigned

bin locations or filled per the back orders list for the manufacturing

floor.

I feel my experience can help me make a direct and immediate contribution

to this department and to this company.

I would love to meet with you to further discuss your company open

position as a Warehouse Associate. Should you wish to arrange an interview,

please contact me at (512) 577- 8183 or by e-mail at **********@*****.***.

Thank you for your time and consideration

Sincerely,

Keith L Pointer

Keith Lemott Pointer

500 East 7th Street

Austin Texas 78701

E-Mail : **********@*****.***

Cell Phone:(512) 577- 8183

Objective: To attain Full Time employment with a company in Customer

Service / Call Center or Distribution / Warehousing environment where the

employer values their employees and will allow their employee the

opportunity for personal growth, career development and career earning.

Education: Waxahachie High School 1975-1979

National Institute of Technology 1985

Employment Experiences: 10 Years Warehousing/ Logistics/ Distribution

02 Years Call Center (Inbound &

Outbound)

Employment:

Integrity Staffing @ Amazon.com ( Full Time-Seasonal)

( Order Selector / Picker ) 11/2009

Verifying Quantity and Items

Inspection of Product to be shipped to Client

Pull Customer's order that is to be delivered to National and International

Clients by using RF hand gun

Maintain achieving a 68% picking rate

Close order's picked out using Warehouse Management System

Arizona State University ( Part-Time-Permanent)

(Event Staff Member) 9/2009

Assist with maintaining Crowd Control and Facility Rules at University

Sporting Event's

Assist College Community and Fans in locating Seating,Food Courts,ATM's and

Restroom Facility.

Bill Miller Restaurant***

(Cartering / Server Associate ) 10/2008-12/2008 ( Seasonal Job)

Where I was responsible at times for food preparation before an Event and

for executing Catering Events for Corporate Events and

Conference's,Wedding,Parties,Funerals and Banquets by delivering and

setting up of Buffet style serving Line and serving Guest promptly.After

the Event was over I and other team member's were responsible for break

down of serving line and clean up while at the site of the event and Dish

washing duties upon return to the Restaurant to ensure that Cookware.

Dinnerware & Glassware were put up correct and prepared for the next event.

Star Tex Staffing@ University of Texas at Austin ***

(Event Staff Memeber) 08/2008-11/2008 ( Seasonal Job)

Assist with maintaining Crowd Control and Facility Rules at University of

Texas at Austin Sporting Event's

Assist College Community and Fans in locating Seating,Food Courts,ATM's and

Restroom Facility

L K Jordan & Associates (@ Bay Advanced Technologies) ***

(Receiving Clerk) 06/07-10/07

Receive, Identify and Verify Material against vendor packing slip

Perform receipt of goods transactions by logging data in computer system

Stock incoming goods in appropriate location for material according to size

and shape

Communicate Receiving discrepancies to appropriate personnel

Pull and issue material in accordance with pick sheets or back log records

ONSTAFF Solution (@ SabeRex Electronics Group) ***

(Stand-Up Reach Forklift Operator-- Order Fulfillment Clerk--

Stock/Replenishment Clerk)

04/07-06/07

Operate Stand -Up Reach Forklift in safe and orderly manner

Identify and pick outgoing products orders from Pick Tickets

Receive and stock incoming products according to established system

Loading and Unloading of Trucks

Cycle count of inventory to communicate discrepancies in inventory balance

Mr.Gattis Inc.

(Inbound Call Center Agent) 02/07-04/07

Processed Inbound phone orders in contact center environment and assisted

customers with the placement of the order

Answered questions ranging from products, pricing to the status of existing

order

Accurately enter order into Oracle entry interface

Communicate special offers or up sells

Engaged in 80 to 100 calls per day

Mr.Gattis Inc.

( Inbound Call Center Agent) 04/06-06/06

Processed Inbound phone orders in contact center environment and assisted

customers with the placement of the order

Answered questions ranging from products, pricing to the status of existing

order

Accurately enter order into Oracle entry interface

Communicate special offers or up sells

Engaged in 80 to 100 calls per day

Staffing Solution / ProLogistix ***

( Warehouse Associate / Inventory Clerk) 03/06-03/06

Operate Sit Down Forklift in safe and orderly manner

Loading and Unloading of Trucks

Cycle count of inventory to communicate discrepancies in inventory balance

TMD Staffing***

( Warehouse Associate ) 01/06-01/06

Operate Sit Down Forklift in safe and orderly manner

Loading and Unloading of Trucks

Staff Force***

(Sit-Down, Stand -Up Reach & Cherry Picker Forklift Operator, Product

Replenishment Stocker, Order Fulfillment Clerk) 09/05-11/05

Operate Sit Down, Stand -Up Reach & Cherry Picker Forklift in safe and

orderly manner

Identify and pick outgoing products orders from Pick Tickets

Stock incoming goods in appropriate location for material according to size

and shape

Staffing Solution / ProLogistix *** 04/05-04/05

(Sit Down Forklift Operator, Dock Receiving Clerk)

Operate Sit Down Forklift in safe and orderly manner

Loading and Unloading of Trucks

Perform receipt of goods coming to Trade Show vendor's through UPS, Fed Ex

or DHL

Expo Network***

(Sit -Down Forklift Operator) 03/05-03/05

Operate Sit Down Forklift in safe and orderly manner

Loading and Unloading of Trucks

Trade Show Set up and Break down

Mister Windshield

(Inbound Claim Processor) 03/03-09/03

Processed Inbound calls from Windshield repair tech in contact center

environment and assisted customers with their claims

Identify and Verify customer comprehensive coverage with their Insurance

company

Accurately enter Customer and Claim information in data base

Invoice Insurance company for repairs

Engaged in 50 to 100 calls per day

Tecom Communication

(Outbound Telesales Rep) 07/02-03/03

Engaged in 50 to 75 Outbound calls per day in contact center environment

Selling of Products and Service over the phone

Answered questions ranging from products to pricing

Accurately enter Customer's contact and Shipping information in data base

Temp Employment while seeking Full Time Employment

Forklift Operator Authorization

ProLogistix

Operator Name: Keith Lemott Pointer

This verifies completion of the National Safety Council Lift Truck Operator

Course

*Classroom Instruction *Written Test *Driving Observation

* Forklift-Sit Reach Truck-Sit * Order Picker

Forklift-Stand * Reach Truck-Stand * Powered Pallet Truck

Eagle Global Logistics

Contact this candidate