Customer Service Engineer

GREG MADRO

***** ******** ~ Harrison Township, Michigan, 48045

586-***-**** ****.*****@*****.***

QUALIFICATIONS

Goal-oriented system engineer with nine years of experience monitoring,

investigating and resolving outstanding hardware/software issues,

evidenced by my current position with Detroit Media Partnership.

Analytical, determined problem solver with expertise to improve processes

through research and implementation of solutions that increase

efficiencies and reduce costs, substantiated by my

planning/implementation of servers and technologies at Detroit Media

Partnership. Adept at designing and managing a virtual data center

environment, virtual server administration, and storage architectures.

Relationship builder; consistently delivering the highest level of

quality customer service. Strong cross-level communicator possessing

superb interpersonal skills; ability to interact with individuals at all

levels and cultures.

PROFESSIONAL EXPERIENCE

DETROIT MEDIA PARTNERSHIP, Detroit, Michigan 2001-Present

Systems Engineer (2007-Present)

. Planned and implemented servers and technologies, including VMware

Infrastructure, SMS Server, and PC imaging, resulting in financial

savings and increased productivity of the IT staff / company.

. Researched, established, and administered Virtual infrastructure

3, converted 20+ physical servers to virtual servers; upgraded virtual

infrastructure to latest version 4.

. Researched, configured, and installed a VMware based data center,

reporting to IT Manager.

. Delivered group policy testing and implementation procedures.

. Developed VBScript programs.

. Administered and maintained SMS server.

. Converted and deployed applications and updates through SMS.

. Trained IT staff members on new technologies and techniques.

. Established current security and operations policies.

Sr. Network Analyst (2006-2007)

. Researched and implemented projects, meeting tight time

constraints.

. Planned and delegated tasks, managed time against project

allotments, and reported project progress to IT Manager.

. Implemented and managed 20+ Windows based servers, including SMS

2003 Servers as well as primary and secondary file servers.

Network Analyst (2001-2006)

. Tested PC hardware / software for accuracy and verification of

compliance to customer requirements.

. Delivered hardware / software based imaging and cloning.

. Provided telephone and email call center support to resolve

outstanding issues; supplied off hours on-call support.

. Researched, installed, and supported server based products.

GREG MADRO Page Two

EDUCATION

DAVENPORT UNIVERSITY, Warren, Michigan

Computer Networking/Network Security, (working towards Bachelor of

Science), 2002-Present

ITT TECHNICAL INSTITUTE, Troy, Michigan

Computer Networking, 2001-2002

OAKLAND UNIVERSITY, Auburn Hills, Michigan

Computer Science, 2000-2001

NORTHERN MICHIGAN UNIVERSITY, Marquette, Michigan

Computer Information Systems, 1998-2000

CERTIFICATIONS

. VMware Certified Professional: vSphere 4, VMware, 2010

. Microsoft Certified Technical Specialist:Windows Vista, Microsoft,

2007

. A+, CompTIA, 2000

. Network+, CompTIA, 2000

SKILLS

Software Applications: Microsoft Office Suite (Word,

Excel, PowerPoint, Access Outlook, Visio), McAfee Virus Scan

Platforms /Operating Systems: VMware vCenter 2.5/4.1, VMware ESX/ESXi

Server 3.5/4.1, Windows Server 2003/2008, Windows XP/Vista/7

Programming Languages: PowerShell, VBScript

Hardware: Dell, EMC

Networking: WINS, DNS, Active Directory,

Switches, VLANS, FTP

Troubleshooting: Server, PC and Mobile Computer

Diagnosis

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