Customer Service Sales

Chanel E. Brunson

*** ********* ***., **** ******, NJ 07018 / Cell: 973-***-**** / Email:

****************@*******.***

Summary: Microsoft Word, Microsoft Excel; Customer Service; Fax machine,

Copy machine, Filing; Organized; Data Entry; Multi-tasking; Dedicated;

Conscientious; Confidentiality; Detail-Oriented; Self-Starter;

Communicator; Problem Solver, Team Player

Education:

2001 Graduate - Diploma - Rahway High School, Madison Ave., Rahway, NJ

2009 Certified - CPR- Liberty Hope Center, Grove St., East Orange, NJ

2009 Certificate - Dialysis Technician Training - Liberty Hope

Center, Grove St., East Orange, NJ

Experience:

10/04 - Current : UPS, 70 Gould Ave., Newark, NJ 07107

Package Handler - Read and mark packaging labels. Measure and weigh

packages while thoroughly examining to ensure packing specifications are

constantly met. To ensure prompt delivery, properly record packages then

send for scanning and sorting. Check for "incompatibility" or "irregular"

packages and together with defective packages, pull out for resorting and

relabeling. Lastly, load packages to their respective trucks using

techniques to prevent packages from being damaged.

3/03 - 8/03: Asta's Art Gallery, 1897 Springfield Ave., Maplewood, NJ

07040

Receptionist - Attended to visitors and dealt with inquiries on the phone

and face to face. Supply information regarding the gallery to the general

public, clients and customers. Duties include: answering telephone, screen

and direct calls, take and relay messages, provide information to callers,

greeted persons entering gallery, general administrative and clerical

support, prepared letters and documents, received and sorted mail and

deliveries, scheduled appointments, maintained appointment diary either

manually or electronically, organized meetings, tidy and maintain the

gallery.

10/02 - 1/03: Lord & Taylor, 70 Post Rd., Scarsdale, NY 10583

Sales Associate (Seasonal) - Represented Lord & Taylor and its ideals of

service and quality to the customer. Assist customers with merchandise

selection and ensure that the customer's overall experience was a positive

one through professionalism and knowledge of merchandise. Dressed in a

professional manner. Worked in a team-oriented environment, using strong

people skills while building client relationships.

10/01 - 1/02: Blockbuster Video, 1392 St. George Ave., Avenel, NJ 07001

Customer Service Representative - Interacted with customers in person and

on the phone and utilized the computerized point of sale system to complete

both credit and cash transactions and maintain member accounts. Ensured

store appearance was in compliance with ongoing marketing programs, product

was displayed timely and appropriately, and the store was clean and

maintained per company standards. Performed other duties as assigned.

5/00 - 8/00: Forever 21, 210 Woodbridge Ctr. Dr., Woodbridge, NJ 07095

Sales Associate - Greet and provide excellent customer service while

obtaining maximum sales results. Maintained a friendly, professional

behavior/conduct at all times with customers, supervisors, and co-workers.

Ensured the store maintains its excellent visual presentation.

10/99 - 1/00: GAP, 210 Woodbridge Ctr. Dr., Woodbridge, NJ 07095

Customer Service Associate (Seasonal) - Enhanced the customers experience

by providing exceptional service that supported the GAP's Service Vision.

Acknowledged customers, responding to customer cues, supporting other

customer service team members and working quickly. Responsible for

offering and educating customers on the benefits of the GAP Card.

Maintained a neat, clean and organized working and shopping environment.

Assigned to work on the Sales Floor, Fitting Room, and Cashiering Work

Centers.

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