Customer Service Sales

Monishia Gaither

**** ****** ******

Covington, Ga

Cell: 706-***-****

Email: *******@*****.***

QUALIFICATIONS:

. Excellent knowledge in all customer service areas of call center,

customer care and retail.

. Strong oral and written communication skills.

. Highly commendable professional and organizational skills.

. Self-motivated, attention to detail, reliable.

. Cash handling and sales experience.

. Filing and Sorting

. Microsoft office XP, Adobe Illustrator, Photoshop, In Design CS, and

Dreamweaver

EXPERIENCE:

10/2009-04/2010 Office team/Usscript

Fresno, CA

Call Center Associate

. Answer phones and respond to customer requests.

. Transfer customer calls to appropriate staff.

. membership eligibility records, membership services, PBM System.

. Follow-up on customer inquires not immediately resolved.

. Complete call logs and reports/filing and sorting

. Researched billing issues for pharmacies.

07/2008-02/2009 Superior Group/Coca Cola Company

Atlanta, GA

Customer Service Representive/Temporary

Deliver world class customer service and build customer satisfaction and

loyalty.

Provide effective and timely resolution of a range of customer inquiries.

Complete ongoing training to stay abreast of product, service and policy

changes.

Strike a positive and cooperative tone with both customers and coworkers.

Increase the customer experience by providing information on new products,

rate plans and Upgrades/sales for client accounts.

01/2006- 10/2007 Telrite Corporation

Marietta, GA

Customer Service Representive/ Call Center

Assisted wireless cell phone customers with items such as adding minutes

and troubleshooting.

Responded to customer inquiries and requests and resolved issues

efficiently and professionally.

Exercised strong interpersonal communication skills with customers and

department personnel.

Utilized multiple call center support applications to efficiently assist

customers and agents.

Demonstrate best judgment in the disbursement of adjustments and credits.

Worked with internal and external parties to organize the various

components needed, to initiate,

Performed data entry and use software programs.

EDUCATION:

June 2002 Chowchilla Union High High School Diploma

Chowchilla, CA

August 2008 Paine College Bachelor of Arts (Pursuing) Augusta, GA

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