Customer Service Manager
Resume:
Michael Reilly
***********@*****.*** **** S Ross Rd
Morrison, CO 80465
OBJECTIVE To obtain a Recruiting Manager position within an organization
that allows me to utilize my relationship building and
business partnering attributes, resulting in an increased
value proposition.
Education Purdue University, School of Technology West
Lafayette, IN 1996 - 2000
Organizational Leadership and Supervision/Computer Graphics
B.S., Organizational Leadership and Supervision
A.S., Computer Graphics
professional CaridianBCT
Experience Lakewood, CO July 2006 - August 2010
Recruiting Manager
Developed, staffed, and implemented a full service Recruiting
function resulting in greater levels of customer service as
well as a substantially reduced time to fill.
Drove recruiting performance to an average time to fill of
less than 43 days in an environment averaging 300-500 hires
annually.
Documented, re-engineered, and gained organization approval
for recruiting resources in support of our EMEA operations.
Developed and delivered the organization's first Staffing
Vendor RFP resulting in a "Preferred Vendor" list. This
process created greater alignment of vendors to organizational
needs and attributes resulting in lower submittal to hire
ratios as well as greater levels of contingent worker
conversions to direct employees.
Managed the review, creation and deletion of global HR
policies.
Coached and mentored CaridianBCT Managers regarding employee
performance issues, and workforce planning and team building
initiatives.
Led continuous process improvement exercises for the
department and function resulting in increased performance
efficiencies and a reduction in redundant activities.
Assumed management oversight of the HR PMO for the 2009
calendar year. Oversight resulted in managing 86% of all HR
projects to completion on time and on budget.
Developed and implemented multiple metrics to measure
functional performance.
Created and managed reports provided to CEO and Sr. Executive
Team for all budgeted additions to headcount along with
continued reporting on actual performance to plan and budget.
Developed and assumed a full cycle recruiting and hiring
process for all incoming Assemblers, allowing managers to be
removed from the entire process. This process included resume
reviews, phone screens, in-person interviews, hiring selection
and shift/line assignments. Resulted in an average
productivity cost savings in excess of $100,000 annually.
Developed and delivered multiple trainings
Acted as spokes person on behalf of CaridianBCT and the
Colorado Biosciences Association (Featured on 9 News Morning
Spotlight 2009 and 2010).
Developed promotional video on behalf of CaridianBCT and in
concert with the Jefferson County Workforce Center in support
of the BETR initiative - focused on educating students
entering the workforce within Jefferson County as to available
career opportunities.
Johns Manville Toledo, oh/
denver co may 2004 - July 2006
Contract Recruiter/ Talent Acquisition Consultant
Responsible for life cycle recruiting for all salaried
full-time hiring in a multi-facility company that manufactures
various forms of fiberglass products.
Responsible for positions on multiple levels to include but
not limited to the following: Complex Health and Safety
Managers, Production Superintendents, Production and
Maintenance Supervisors, Engineering staff, Customer Service
Advocates, Controllers, etc.
Qualify job and skill requirements with hiring managers to
determine best presentation for posting to online job boards
(Monster, ASSE, Professional association boards, college job
boards, etc.)
Assisted in the implementation of a new recruiting system
(RSI) to ensure all JM needs are met.
Only individual to be relocated to the World Headquarters from
a site location.
Perform candidate tracking through the use of an online
recruiting system (RSI) and ensure positions are filled in a
timely manner.
Source candidates through multiple resources, both online and
contract, and perform first round phone screening to determine
if candidate is qualified to submit to the hiring manager.
Maintain professional relationships with third party
consulting groups.
Follow up with hiring managers daily, schedule phone screens,
interviews (both individual and panel), and make travel and
lodging arrangements for candidates traveling for interviews.
Arrange for relocation details to include scheduling home
searches with local realtors.
Provide identified candidates with verbal and written offers
and assist with in-processing.
Aerotek / Onsite Automotive Dearborn, MI
Aug. 2002 - Aug. 2003
Automotive Recruiter
Performed life cycle recruiting for contract employment
services by contacting approximately 30 people per day to
conduct phone screens, schedule interviews, contact and
qualify professional references, obtain leads, and conduct
face-to-face interviews with perspective candidates.
Managed a contract staff of 83 employees in aspects of job
performance, job satisfaction, tracking hours worked,
providing payroll, clarifying benefits questions and concerns,
negotiating pay rates, and coordinating sponsorship visas
(H-1, PT, TN, etc.)
Qualify openings with hiring managers to include duration of
assignments, anticipated start date, billing rates, position
description and required skills/ achievements, and interview
times and dates.
Acted as liaison between employers and perspective employees
by presenting qualified candidates with specified skill sets,
negotiating rates, coordinating interview times and dates, and
following through promptly with feedback.
Managed recruiting efforts for multiple accounts including
Chrysler, Ford, and General Motors and Tier 1&2 suppliers
such as Dana Corporation, Detroit Diesel, Visteon, Mazda/Auto
Alliance, Lear, and American Axle.
Supplying candidates of various skill sets to include but not
limited to Production Supervision, Test Technicians,
Process/Product/NVH/Mechanical/Electrical Engineers, Quality
managers, Maintenance Supervisors, and Project/ Program
Managers.
Takata North America Auburn
Hills, MI Nov. 2001 - June 2002
Lab Technician (Contractor)
Cross-trained for various static/motion tests on seatbelts and
airbags.
Assisted in setting up test parameters in real time crash
settings.
Trained to oversee all facets of testing.
Inserted crash dummies and instrumentation into test fixtures
as per NHSTA standards.
Performed various seat belt and airbag testing to include,
vibration, life-cycle, failure, dynamic/static, extreme
temperature, and environmental.
The United States Army
1994 - 1996
Multiple Launch Rocket Systems Crewmember
Promoted to the rank of Specialist (E4) in the fastest
allowable time of fourteen months due to continued success in
performing all given tasks.
Consistently ranked at top of class for all facets of military
standards and combat readiness.
Provided leadership to group of ten to fifteen soldiers to
successfully complete all specified missions.
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