Sales Customer Service

Tejal Ranchhod Patel ************@*****.***

***** ****** ***** ***** *****, TX 78653 ( 512-***-****

Skilled Data Analyst with significant experience in data management and

reporting with an expressed desire to enhance my Career

Summary of Qualifications

. Strong educational background in Business Administration and

Marketing.

. Effectively able to work with diverse groups of people inside and

outside the company.

. Excellent analytical skills. Able to process data and present

effectively to end users.

. Teachable. A fast learner. Strong organizational and problem solving

skills.

. Ability to understand and communicate complex information.

. Friendly with a positive attitude. A proven leader with the aptitude

to prioritize daily tasks.

. Ambitious, with a commitment to excellence and attention to detail.

Education

University of Kentucky, Lexington, KY Graduated in

1999

Bachelor in Business Administration, Emphasis: Marketing

G.P.A.: 3.96/4.0 Scale. Dean's list for 8 semesters.

Key Courses Personal Selling, Consumer Behavior, Computer Science and

Programming, Marketing Management, Macro and Micro

Economics, Financial and Managerial Accounting,

Statistics, Econometrics, Monetary Economics,

Strategic Management, Law and Ethics of Management,

Dismal Science, International Marketing, Real Estate

Law

Activities Member of the American Marketing Association (AMA)

Worked summer jobs and part-time to pay 50% of

college expenses

Weikel Institute Real estate School, Lexington, KY

12/99-5/00

Earned my Real Estate License, State of Kentucky

Computer Skills

Proficient with Microsoft Word, MS Excel, MS PowerPoint, MS Outlook,

FileMaker Pro, Lead Works, Business Objects (Crystal Reporting), SQL, C4,

Salesforce.com, use of the Internet and email.

EXPERIENCE

RAINMAKER SYSTEMS, Austin, TX 9/1/2006-

Present

Database and Reporting Analyst for the leading technology and

telecommunications organization.

. Build and modify new databases (Filemaker, LeadWorks, C4,

Salesforce.com with SQL backend) and call center applications for the

company's sales force.

. Perform data mines and suppressions to help the company's clients use

their data better to generate revenue.

. Provide other data resources, including lists and contacts, to our

company's clients to use to help contract sales.

. Create and run reports for various clients, including Microsoft,

Cisco, SUN Microsystems, etc., demonstrating sales performance and

trends.

. Provide call center support to users that are having problems with

daily database issues.

RAINMAKER SYSTEMS, Austin, TX 10/02-6/04;

9/04-3/31/06

Account Executive for the leading technology and telecommunications

organization.

. Ability to achieve over 100% of quota on monthly and quarterly basis.

. Certified in several areas of selling methodologies, including SPIN

selling.

. Formally train on prevailing technology solutions and trends by

Rainmaker's key clients across the country, including Sprint, LANDesk

software, Nortel Networks, and BMC Software in the areas of Desktop

Management, Help Desk Solutions, Optical Storage, etc.

. Take on incoming accounts to generate and increase additional business

for Rainmaker's clients by cold calling prospects across the country,

taking inbound calls for new sales inquiries or customer service

issues, calling the client's current customers for additional sales,

inviting prospects to trade shows, performing online demonstrations

for prospects, etc.

. Recognized by Executive Management and awarded with monthly sales

bonuses as well as yearly salary increase.

APPLEONE AT SUNSET DIRECT, Austin, TX 10/01-12/01; 6/02-

10/02

Account Executive for Sprint Data Solutions Division.

. Received extensive training on Internet solutions, data connectivity

solutions, computer hardware, and sales strategies.

. Made cold calls inquiring businesses to explain interest or need for

Sprint's products or services, such as Frame Relay, Dedicated IP, VPN,

Video Conferencing, Video Over IP, Web hosting.

. Used effective voicemails and catch phrases to build rapport with

technology decision makers to acquire qualitative leads for Sprint

Sales Representatives.

. Updated and organize Sprint's customer database in terms of company

contacts, titles, addresses, phone numbers, email addresses, annual

revenues, number of locations, users.

. Acquired a better understanding of technological concepts and

networking in a corporate setting.

MAIL BOXES ETC., Austin, TX 12/01-

5/02

Customer Service Representative for newly renovated store.

. Ordered customized packaging and copying services for customers and

box holders, including box sizes, stuffing materials, stamp designs,

card collections, paper colors and ink cartridges.

. Managed all inventory and supply ordering forms for upper management.

. Handled all customer complaints for individual store, Federal Express,

and UPS.

. Helped customers with shipping and packaging issues and decisions.

. Handled cash register transactions and end of day accounting and sales

revenue reports.

. Advised new owner on renovation issues, including store colors,

franchise emblems, employee attire, and new services needed to

increase customer satisfaction.

Hyatt Regency Lexington, Lexington, KY

7/00 - 5/01

Individual Travel Sales Coordinator at a large hotel full service hotel

employing 200.

. Wrote contracts for business-to-business accounts. Increased both

clients and general revenues, which resulted in my promotion from

Assistant to Coordinator.

. Made suggestions that were adopted by the sales department to increase

efficiency and provide a better experience for the guest. Created a

loyalty program for guests to earn points for choosing Hyatt.

. Wrote letters and sent emails to maintain productive relationships

with existing corporate contacts.

. Made outside sales calls to acquire new corporate accounts and

maintain existing accounts.

. Scheduled appointments and lunches with potential clients for

corresponding sales managers to obtain new business.

. Created promotional flyers and packages for group and individual

sales.

. Wrote year-end reports and evaluations of departmental performance and

overall productivity for upper management.

. Researched industry trends including ADR and occupancy rates to create

comparative analysis reports and charts.

Red Roof Inn, Lexington, KY

5/99 - 11/99

Assistant Director of Sales at a limited service hotel with $720,000 in

annual sales.

. Opened the property and established the first customer base in the

business to business environment.

. Made extensive sales calls to establish new accounts. Negotiated

rates and made package arrangements.

. Created marketing brochures and coupons for use in highway rest areas

and other public access locations.

. In charge of all sales calls and group reservations.

. Property contact for customer complaints. Made follow-up calls to

ensure customer satisfaction.

. Assisted in the organization of the property. In charge of

establishing, hiring and training front desk personnel.

References Available Upon Request

Contact this candidate