Customer Service Medical Billing

Portland, OR.***** H: 773-***-****

***********@***.*** C: 312-***-****

PROFILE

Administrative Professional with strong background in employee training and

development. Proven record of initiative, sound judgment, and discretion

providing support and customer service to senior executives. Enthusiastic

and dependable; recognized for being the "go-to" team member who always

goes the extra mile. Key strengths:

. Possess clear vision for success with aptitude to establish goals,

develop strategies, and engage with key internal and external

customers at all professional levels.

. Excels at being customer-focused, organized and knowledgeable about

business process improvement.

. Highly flexible and adaptable performer; adept at multi-tasking and

thriving in a fast-paced environment while coordinating numerous time-

sensitive projects.

. Quick study with an ability to rapidly achieve organizational

integration, easily assimilate job requirements, and aggressively

employ new methodologies.

. Excellent interpersonal skills and commitment to accuracy, quality

and meeting deadlines; demonstrated ability to remain calm in a

variety of escalated situations.

. Creative problem solver with excellent follow-through.

MAJOR ACCOMPLISHMENTS

. Targeted audience for implementation of economic development program for

inner city. Results from research determined strategy for future

training programs. Program was based on the needs of small business

owners in the Englewood business district. The program was geared to

increasing operation income and the customer base for said businesses.

. Generated training programs for small inner city businesses, increasing

customers and profit base by average of 25% in a twelve-month period.

. Increased program participation from 0% to 50% of an audience of 200 in

the first year by assisting participants in applying and qualifying for

federal small business loans,

. Assisted in developing and implementing customer service employee

training manual, which significantly improved employee productivity.

Conducted research on different customer service training methods and

helped to select the ones most appropriate for Castrol Ind. Inc.

EXPERIENCE

2002-2009 Receptionist/Secretary

Midwest Generation, Chicago, Illinois

Independent power producer

1989-2001 Receptionist/Secretary

Castrol Industrial Inc., Downers Grove, Illinois

Developer and manufacturer of industrial lubricants

1986-1989 Customer Sales and Service Representative

Hertz Corporation, Chicago, Illinois

Vehicle Rental

Marka Michel B'Jai

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EDUCATION

Kaplan University, Portland, Oregon; Medical Billing Specialist, 2010

Columbia College, Chicago, Illinois; Bachelor of Arts, 2000

COMMUNITY ACTIVITIES

St. Thomas Catholic Church

Chicago, IL

Served meals to seniors and the homeless.

Greater Chicago Food Depository

Chicago, IL.

Prepared food boxes for delivery to food pantries.

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