Customer Service Human Resources
Resume:
Sandra O. Manu
Woodbridge, Virginia 22191
Day & Evening: 703-***-****
Email: ****-*@*******.***
OBJECTIVE: obtain a challenging position within an organization where my
skills and experience will be utilized, with performance based growth
opportunity
PROFESSIONAL EXPERIENCE:
Serco-NA, DOD Washington Headquarters Service
2521 South Clark Street Arlington VA, 22202, Nov, 2008 to Sep, 2009
(Contract)
Human Resource Directorate, Resumix division
Supervisor, Jonathan Perez 703-***-****
Serve as a HR Assistant in the Human Resources Directorate, Resumix
Division (DEU unit): Use automated Human Resources Staffing System
(Resumix, USA Staffing) to Draft job announcement, set referral status for
applicants, and set Dispositions/audit returns certificates. Verifies
resumes in the Recruiter Desk Top Program. Scans and faxes document
(resumes and other supporting documents). Assist HR Specialist with a wide
range of personnel staffing duties to include reviewing OPF (Official
Personnel Files). Responsible for file maintenance (close out files, pulls
files, review and Ensure each case file is complete). Serve as the back-up
receptionist at the Resume Front Desk. Answers phones, resets/deletes user
pin accounts as requested. Greet customers/visitors and direct and/or
answer their questions. Mails correspondence to applicants.
Transfer to headquarters as Recruiter assistant: Assist recruiters, used
openhire to review and determine if application of applicant is pending or
in review. Scheduled interviews, check background, set up phone screens,
posting positions and reference checks. assist with candidates/applicants.
Used spreadsheet and excel to verifier and complete applicant status.
Administrative Assistant, Child Way Day Care Center
Silver spring, MD January 2006-July 2008
Managed and maintain schedule, prepared invoices, reports, financial
statements and other document, using word processing, spreadsheet, and
databases. Read reports in order to determine their significance and plan
their distribution; open, sort, and distribute incoming correspondence,
including faxes and email; file and retrieve corporate documents, records
reports and Greeted visitors. Coordinated and direct office services, such
as records and budget preparation, personnel, and housekeeping, in order to
aid executives. Made travel arrangements for executives. Prepared agendas
and make arrangements for committee, board, and other meetings. Prepared
invoices, reports, memos, letters, financial statements and other
documents, using word processing, spreadsheet, database, and/or
presentation software.
Human Resource Assistant, Nova Mount Vernon Hospital
Alexandria, VA December 2003-December-2005
Assisted clients, answered telephones, assisted with visitors, copied faxed
and scanned documents, ordered office supplies and set-up new employees.
Greeted individuals who entered the department and directed them to the
appropriate personnel. Screened incoming calls and ensured that messages
were provided to the appropriate personnel. Created and maintained employee
personnel records including the general file, payroll file and medical
files. Protected health information files, and family medical leave files.
Disassembled employee record upon termination and filed with terminated
records. Provided clerical support to the Director and H.R. Specialist
including word-processing various correspondences, forms, documents,
filing, copying, ordering supplies, calendar management and generating
general business correspondence and memos. Provided administrative support
and assisted in meeting preparation, scheduling interviews, new employee
orientation, and making travel arrangements. Maintains a ready supply of
benefit packets. Distributed position announcements to all staff. Sorted
and delivered mail. Maintained resume database and files. Updated employee
information on payroll system.
Customer Services Representative, Enterprise Rent-A-Car
Alexandria, VA October 200*-**-****
Assisted customers; Collected money and information from customer; offered
rental insurance, entered car rental details and in a database. Assist
supervisor coordinates schedules and performs special tasks and reports.
Takes on and off orders for City services by telephone, correspondence and
in person at a public counter. Arranged for the rental of appropriate City
facilities and maintained waiting lists as needed. Processed incoming
payments, accepted cash and checks and counted funds received against cash
register amounts. Provided information on City services and the City in
general to the public, answered customer questions and resolved concerns,
complaints, complicated and sensitive questions in person, by telephone or
in writing Maintained account ledgers and assembled information regarding
delinquent accounts for possible legal action. Applies proper code
provisions and determines the prescribed amount of required fees. Performs
a variety of specialized clerical duties and other tasks related to the
function of the office or department to which assigned.
EDUCATION AND TRAINING:
TESST College of Technology, Associate Degree, and Applied Science in
Criminal Justice. Alexandria Virginia. GPA: 3.09
Technical: Microsoft Office Suite, Access, Spreadsheet, PowerPoint, Word,
Excel, and Outlook. Possess the ability to perform a wide variety of
customer service and clerical.
References upon request
Contact this candidate