Customer Service Project

DIANA EDITH NOLEN

*** *. ***** ****** ( Alhambra, CA 91801 ( 323-***-**** (

**********@*****.***

Proactive OFFICE and Client Services PROFESSIONAL with more than twelve

years of experience working with innovative non-profit organizations,

industry and utility companies. Extremely organized in simultaneously

managing multiple projects with internal and external customers at various

levels of completion, complexity, and prioritization. Successful at

managing time-sensitive projects that involve coordination and interfacing

with multiple departments to develop the business and services to enhance

customer satisfaction and productivity, manage safety appropriately,

execute business plans, and manage information.

ADDITIONAL SKILLS

Excellent written and oral communication skills, both English and Spanish.

Computer proficient in business software applications including: Microsoft

Office Excel, Word, PowerPoint and Sharepoint. Internet; Lotus Notes -

Switch view - ERP-SAP System - Type 50-60wpm; Project oriented professional

who prides in a team environment.

PROFESSIONAL EXPERIENCE

SOUTHERN CALIFORNIA EDISON

Customer Specialist I

2009-2010

. Coordinated training exercises for new employees covering areas of

advanced client service leading into research and management of

internal and external customer files, and the resolution of

customer discrepancies. Succeeded in creating efficient production

performance and adherence to production schedules.

. Assisted in routine administrative duties including preparing

agendas, distributing mail, transmit customer applications for

processing

. Efficiently collected, analyzed and communicated program related

information to internal and external clients and stakeholders.

. Excellent business mastery, including the ability to integrate work

across relevant areas, develop the business and services to

enhance customer satisfaction and productivity.

Accounting Assistant II

2007-

2009

. Developed interdependent judgment with respect to routine problems;

maintaining timekeeping for the group; providing functional

direction to other administrative support as required.

. Conducted research on project financial incentives with SAP

.Identified program variances, cost and other financial analyzing

as necessary with the ability to reconcile multiple sources of

information including account acknowledgement forms for compliance

of Sarbanes -Oxley and regulatory requirements and validating the

data being captured is accurate .

. Responsible for the research and evaluation of customer related

problems solving and complex and critical project administration

interfacing with internal contract manager, including progress

payments, project billing, and compliance with financial covenants.

WESTLAKE PRODUCE

2004-2007

Administrative Clerk

. Prepared and processed all accounts payable owed by the company to

suppliers and creditors. Facilitate the timely completion of the

month -end close with variance reporting within Access database

Preparing forecast/ trend and variance reporting versus budget and

prior forecast.

. Created presentations, spreadsheets, documentation and organized

meetings, creating and editing reports, graphs, and generated

reports from business applications/databases.

. Exercised independent judgment with respect to routine problems;

maintaining timekeeping for the group, and provided functional

direction to other administrative support as required.

. Monitored office equipment repair and maintenance orders; tracking,

processing, and submitted supplies orders for the group; and

performing additional duties and responsibilities as required.

JUNIOR BLIND OF AMERICA

1999-2004

Production Coordinator/Receptionist

. Supported teachers performing a variety of specialized duties with

children enrolled in special education.

. Provided back-up coverage for other Administrative aides in the

work location, customer service support with Spanish speaking

clients and their needs

. Maintained workflow procedures and made suggestions to faculty to

support efficient educational performance and adherence to

production schedules

. Responsible for an efficient and effective reception service,

answering incoming calls on multi-line phone and responded to

public inquiries in a courteous manner within scope of knowledge

and authority.

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