Customer Service Manager

Location:

Posted:

August 30, 2010

Ken Thomas

E-mail: ***@**********.***

St. Joseph, MI 49085

www.kensartweb.com

OBJECTIVE: Seeking a creative graphic or web design position

EDUCATION:

B.A. in Graphic Design, Saginaw Valley State University (5/2005)

WORK EXPERIENCE:

TEKSYSTEMS (IBM at Whirlpool) (6/2010 – 8/2010)

Deskside Support Assistant (job was only temporary)

• Network and prepare computers for Whirlpool employees

• Load images and IBM software

HEATHKIT EDUCATIONAL SYSTEMS (2/2007-5/2009)

Marketing Communications Manager

• Design advertising and marketing literature

• Redesign and maintain two web sites

• Redesign and develop a flash based online course using XML and sound

QUALITY DAIRY COMPANY (2/2006-2/2007)

Graphic Artist

• Design, print and cut advertising and signage for the thirty-one QD stores

• Assist designing the eggnog label and the ice cream packaging

• Meet deadlines on time

ARTEMIS SOLUTIONS (6/2006-9/2006)

Web Development Intern

• Help design and develop web sites using Dot Net Nuke

• Edit photos and upload them to the web

GLACIER PARK INC (5/2005-10/2005)

Front Desk Associate

• Handle arrivals and departures while multitasking with answering the

phone

• Solve complaints and resolve guest problems

• Improve photography skills when hiking

AWARDS

• Customer service award for outstanding ability in front desk operations at

Saginaw Valley State University.

COMPUTER SKILLS:

Photoshop, Illustrator, InDesign, Quark Xpress, Flash, Acrobat, HTML, CSS, Microsoft

Office software Dreamweaver, Joomla, Drupal, PHP, MYSQL, JavaScript, Ajax, XML,

phpMyAdmin, Adobe Premiere and ASP.NET 2010 (C# and VB.NET)