Ryan Joseph Guy Ohrt *** Bentley Drive #**, Marion

Iowa 52302

ablm6n@r.postjobfree.com

319-***-****

OBJECTIVE

To obtain a position that will allow me to utilize and broaden my Strengths

Information Technology and customer service experience. Hard working

Goal-orientat

ed

EDUCATION Time

efficient

Information Technology, System Administrator Program May 2007 - May Reliable

2008 Driven and

New Horizon Technical Learning Center, Cedar Rapids, Iowa Successful

Detailed

Studies focused in Comptia A+, Net+, and MCSA programs, IT project orientated

management, technical planning, and business case analyses. Created Able to adapt

working network environments to simulate a real world work environment to new

and establish troubleshooting to the server and end users. software

practices

EXPERIENCE

IT Specialist

November 2008 - April 2010

Dale Lee Distributing/7G Distributing

Cedar Rapids, Iowa

Repair computer systems and other peripheral equipment; conduct a

variety of diagnostic tests to determine repairs needed; make necessary

repairs in a timely basis; communicate with all levels of managements

and sales teams as necessary to determine problem areas and repairs

that would be needed. Provide technical support regarding hardware,

installation of software, fix and break, upgrades, removal of virus and

malware; assist sales teams with technical support issues. Maintain

routers and switches and handled all phone/blackberry support and

questions.

Worked along with the Regional Pricing Director to send in new price

cuts and promotions that arrived from corporate in Saint Louis,

Missouri. Held pricing books for all C-store accounts and

Wal-Mart/Sam's Club.

Deployment Technician June 2008 - October 2008

John Deere/Tech Team Global (Contracted)

Waterloo, Iowa

Assemble customized computer systems based on customer specifications;

troubleshoot system components to ensure quality of work and make

decision if issue must go to Tier 2 or Tier 3 support; deploy and set

up the new PCs to the new users or transferring the PC from one

location to another for the end user.

Telemarketing/Quality Control Rep October 2005 - June 2008

RMG Direct

Independence, Iowa

Made outbound calls to several businesses nationwide promoting and

selling of safety and Human Resource programs. Listened to the phone

sells of the reps out on the floor to ensure they followed

company/vendor guidelines to the sell. Would report any questionable

calls to my manager and to the General Manager of the company.

Teller

May 2004 - October 2005

Citizen's State Bank

Winthrop, Iowa

Worked with customers on a daily basis, meeting their banking needs and

either answering or referring their financial questions to the

appropriate supervisory individuals. Accepted and processed customer

deposits. Maintained and balanced a cash drawer daily. Secured the

financial institution nightly Responded to customer inquiries regarding

account balances. Used 10 key to process monetary transactions.

TECHNICAL KNOWLEDGE

Microsoft Windows XP/Vista/7 and Microsoft Server 2003

Microsoft Office and Microsoft Outlook 2000/2003/2007

AS/400 and VIP software

Internet Explorer versions 6,7,and 8; Google Chrome; Firefox; Opera

TCP/IP; Hardware system boards, Memory, Power supply, CPU, etc

Blackberry devices

Active Directory (users and computers); Exchange Server 2003

CERTIFICATIONS

Comptia Net+ (in progress 2010)

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