Administrative Assistant Sales

Dear Sir / Madam:

In the event you are representing any organization which has available openings relative to my

experience, I am providing a copy of my resume for your review.

I am confident that I possess the qualifications necessary to make an immediate, and positive

contribution to any employer. Industrious, disciplined professional with a record of increased

responsibility, solid accomplishments, and a straightforward results-driven approach.

Accustomed to successfully multitasking in a time-critical environment.

I thrive on challenge, diversity, and increased responsibility.

My salary requirements are flexible within the accepted range for the position, and I can start

immediately after receiving a firm offer.

I hope you will consider my resume favorably, and look forward to hearing from you so that we

may arrange an interview. I may be contacted at the address and telephone number listed above.

Thanking you in advance for your consideration.

Sincerely,

Maria Pulley

Maria Pulley *********@*****.***

103-14 32nd Avenue 347-***-****

East Elmhurst, NY 11369

Education – SUNY at Old Westbury 1997- 1999 (Undergraduate Courses)

Skills – Ms Office, Excel, Outlook, Power Point, Opera, Hotsos, Fidelio, lightspeed, Saber, World

tracer, excellent communication and customer services skills, flexible, detail oriented, team

oriented, and fluent in Spanish.

Work History

08/08 – 3/10 Millenium Hilton Hotels, New York, NY

Communications Agent – Responsibilities include but are not limited to:

Created current and future reservations on behalf of central reservations for property.

Updated guest profiles for current and future stays, up-selling room categories.

Processed third party payments and special billing requests.

Receivied and connected all calls according to Hilton Hotels Corporation standards.

Anticipated and recognized all guest needs with attention to detail.

Prioritized guest requests and recorded in data base.

Basic bookeeping in reguards to internet booked reservations for accounting department.

Acting computer technicians for basic internet connection and trouble shooting.

1/08- 07/08 Hotel Gansevoort, New York, New York

Reservations Agent/ PBX operator: Duties include, but were not limited to:

All reservations for New York property at live call center with in hotel.

Sending time sensitvie confirmation, quotes, and collection of preference data.

Updating guest profiles for current and future stays, up-selling room categories.

Sent preference traces to other departments, selling of other hotel services at booking.

Responded to all emails pertaining to rates/quotes, services, requests, and bookings.

Anticipate and recognized all guest needs with professionalism and detail.

Recording guest requests in data base, ability to prioritize and organize.

Receiving and recording all guest orders for F&B department.

12/07- 1/08 Ritz Carlton Hotel, Central Park, New York

Temporary Telephone Sales Agent – Daily activities included but were not limited to:

Received and processed all in room dining orders and requests, also up-selling of orders.

Processed all amenities for VIPs and guests according to guest relations.

Handled all complaint issues to conclude with the best resolution.

Closed out all receipts, issuing payments to wait staff, and closing procedures.

03/07-07/07 St. Regis Hotel, New York, New York

Communications Agent – Duties included but were not limited to:

Received and connected calls according to 5 Star/ 5 Diamond standards.

Anticipated and recognized all guest needs with attention to detail.

Recorded guest requests in data base, ability to prioritize and organize.

Communicated and worked as a team player with other departments to accomidate.

Taking breakfast orders for guest and recorded with F&B department.

01/07 – 3/ 07 The Gramercy Hotel, New York, NY

Hotel Operator- Duties included but were not limited to:

Receiving and connecting calls according to 5 Star/ 5 Diamond standards.

Anticipate and recognizing all guest needs with attention to detail.

Recording all packages, guests requests, messages, and faxes.

11/05-03/06 Peninsula Hotel, New York, New York

Temporary Reservations Agent – Daily activities included but were not limited to:

All reservations for New York property at live call center with in hotel.

Sending confirmations within 24hrs, quotes, and collection of preference data.

Updating guest profiles for current and future stays, up-selling room categories.

Sending preference traces to departments, and selling hotel services at booking.

05/04 – 11/05 Virgin Atlantic Airways, JFK Airport, Jamaica, New York

Baggage Administrative Assistant- Duties included but were not limited to:

Conducting secretary for all vendors, management, and senior officials.

Billing for all related baggage issues, and invoices for company records.

Processing claims, clearing of baggage according to US customs regulations.

Ordering meals for all flights, preparing all required documentation for FAA/CAA.

Passenger Service Duties included flexibility, check-in of passengers for all service levels,

Further training lead to supervisor duties in arrivals/ departure proceedings.

02/03-05/04 Floralies Inc New York, New York

Administrative Assistant – Duties included but were not limited to:

All reception duties, including phones, staff schedules, and taking orders.

All proposals for floral events, billing, follow-ups of non payment, and dilemmas.

04/99- 01/03 Alitalia Airlines – New York, New York

Group sales Assistant- Responsibilities included but were not limited to:

All reservations, price quotes, proposal, price negotiations, follow-ups.

Requesting all special services, meals, and data base maintenance.

Enforcing all contractual obligations and expirations for group bookings.

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