Customer Service Sales

FARRAH FOX-AIRD

***** ***** ***.

ORLAND H I L LS, I L 60487

I *******@*****.***

708-***-**** Home

708-***-**** Cell

Objective

Seeking server and or bartender position with a restaurant that is dedicated to quality

customer service. I pride myself on giving the guest a memorable dining experience. I do

t his by insuring that proper, t imely service is given with efficiency, friendliness and fun. I

am a dependable employee that often stands out among other employees because of the

a ttention to detail that I carry out through the experience that I am giving the guest. I am

very enthusiastic and a lot of fun but also very professional. One of my strengths is to create

a long list of regulars that will come back frequently for my drinks and outstanding service,

t his is a career for me not just a job.

I have often been told that I am the best worker and sales person that my boss has ever

seen.

P rofessional Experience

Medinah Count ry Club Medinah, I L

Restaurant Manager/Bartender/Server - 1/2009-9/2009

• Supervised 15 employees including servers, chefs and support staff in the daily

operations of the most profitable restaurant at Medinah Country Club. Daily sales

i n the restaurant averaged

• H i red entire new staff for the 2009 season. Trained them on the POS systems, wine

k nowledge, and how to obtain the highest level of service while increasing sales and

having fun.

• Responsible for weekly scheduling while maintaining labor costs.

• Created and designed drink list of all of my “own” recipes which resulted in creating

top sellers. Also held wine classes for all of the employees in the service industry

part of the club

DOC Wine Bar Lombard, I L

Bartender/Server - 10/2007-4/2009

• Obtained extensive wine knowledge which enabled me to guide the guest through

our extensive wine list resulting in a memorable DOC experience.

• Repeated Top seller of weekly high end f l ights and specials. Also sold the most high

end bottles out of all the employees at the restaurant.

• Created a great rapport with guests that resulted in larger customer “regulars”

w hich increased profitability on all levels.

• Participated in daily test of wine knowledge and scored in the upper precentile.

L istone Resturant Palos Heights, I L

Head Bartender/Server - 9/2005-8/2007

• In charge of all bar fuctions including and not limited to: ordering,weekly inventory,

d rink specials, and printing of all special menus.

• Designed new wine list and chose all viri tals. Created once monthly wine dinners

w here I chose viri tals and food pairing. Educated the guest on f lavor profiles,

regions, and best pairings and why.

• Responsible for creating new drink recipes that enticed the guest to come back

because you could only get it there.

Buca Di Beppo Las Vegas, NV

Bartender/Server - 9/2000-4/2004

• Top seller of specials created by management and the corporation and top winner of

n umerous sales competitions.

• Guided guest through the Buca experience which in turn made them ask and

remember me when they came to town for buisness because I designed their menus

for them and made their dining experience a memorable one

• Obtained a group of returning regulars that came back for my service and my

d rinks.

• Ran a fun and efficient bar that the servers could count on.

Ruths Ch ris Steak House Las Vegas, NV

Bus Person/Server - 1/1995-4/1998

• Responsible for all things associated with bussing table in a fine dining enviroment.

• Promoted from bus person to youngest server ever at this location (p[romted at 21)

because of my selling ability.

• Took simple things on the menu that were over looked and made them best sellers.

Recognized for my selling capabilities – encouraging patrons to purchase select food

and drink i tems which created huge profitability.

R eferences Upon Request

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