Customer Service Sales

*** *. ********** **. **********, MI ***** 419-***-****

***********@***.*** Helena Lee

Objective To learn new things and achieve the goals set

before me.

Experience 2001-July 30, 2010. Hallmark Marketing Corp.

Kansas City,MO

Territory Assistant Manager

Manage and maintain a Territory of accounts and

Retail Merchandisers.

Hire and retrain in my territory where needed.

Processing New hire paperwork.

Execute and correct any actions needed to maintain

territory.

Create schedule for merchandisers to work in

accounts.

Implement procedures for each individual account.

Execute and create new sales and productivity based

on each accounts customer base and RM service.

Place orders where needed for account supplies,

fixtures, and product.

Data entry to TR on account credits and action

reports..

Communicate reports of updated product and install

pangrams via e-mail and phone.

Work with other vendors and account managers/owners

to establish a productive work environment.

Fill in for RM's where needed to cover for

vacations and sick days.

Adjust call cycles per accounts sales and hours

worked.

Data reports using Microsoft Word, Excel, and Power

point.

Track account shipments and orders placed and

account by RM and main headquarters.

Lead installations and revisions in various

accounts.

Create new systems for low selling product.

Train Store management and staff on upcoming

promotions and new product.

Report orders, credits, and POSR audits through

computer handheld unit and telephone.

Customer service.

Filed progress reports, credits, and time reporting

sheets under each individual account and RM files

and made updates and changes when necessary.

In 2005 I was promoted from Retail Merchandiser to

Territory Assistant.

My experience as an RM consisted of the following.

Customer Service.

Maintained accounts assigned.

Serviced per call cycle.

Restocked and placed reorders for product.

Worked with store management to execute account

planagrams and monthly installs/resets.

Assisted with other divisions installations.

Track account shipments.

Data entry reports to TR.

Used handheld infolink/telxon to place orders for

accounts.

Education Clonlara School Ann Arbor, MI

Graduated 1997

Michigan College of Beauty Graduated 1998

.

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