Amanda Goodson

**** ******* ** *** *

Florence, Sc 29501

Cell 774-***-****

WORK HISTORY

Taft Appraisal, Mendon, MA

*/*/**-*-**/09

Managed incomming calls on auto insurance claims as well as building a new

asignments database for our claims agens to act upon. Other responsibilities included

making the bank deposits for the checks from the insurance companies for our

services on car appraisals. I also scheduled work assignments to our appraisers who

were out on the road to insure vehicles were apraised in a timely manor. Made out

going calls to our claimants to set up appointments and to follow up on their

appraisals.

Onprocess Technology, Ashland, MA

05/2/06 – 1/14/09

Held various positions in a fast paced and complex environment; as a logistics service

representative managed calls from customers to address specific contract issues and

resolve account service support for Comcast customer. Responsible for asset retrieval

of contracted items upon termination of customers accounts. As a subject matter

expert (point person) was responsible to provide coaching and direction to peers and

trainees to resolve customer relations issues.

Shanklin Corporation, Ayer, MA

08/05 – 11/05

Stockroom materials kitter, validated inventory, insured that correct material was

pulled assembled kits to meet production requirements in a fast paced capital

equipment manufacturing environment.

Dunkin Donuts, Mendon, MA

05/03– 5/05

Food/Restaurant. Shift manager, counter support and drive through in very busy

location over 100 customers per hour

Secure America, Medway, MA

01/02-05/03

Telemarketing. Using sales techniques and communication skills to book

appointments for field sales to close, recognized as top marketing agent for number of

bookings in a single month.

Milford Blaire House, Milford, MA

Member of dietary staff, prepared food trays according to diet, Insured correct trays

were delivered to right patients.

QUALIFICATIONS

Microsoft 2000

Excellent typing skills 38 WPM

MS Word Processor, MS Power Point

Telemarketing communications, Excellent interpersonal skills

EDUCATION

Nipmuc Regional/Middle High School, Upton, MA - 2005

REFERENCES

Donna Jones Home 508-***-****

Jeff Heroux Home 774-***-****

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