Customer Service Years Experience
Resume:
**** *.*. * ****** . Miami, FL. *****
Phone 305-***-**** . E-mail ***********@*****.***
Marcos Puente
Objective
A challenging position as an Accounting Clerk,
handling all accounting duties where administrative
and accounting experience, and proven
communication/interpersonal skills can be used to
improve operations and client relations.
Summary of Qualifications
Over four years experience in handling
administrative tasks and operational duties
ensuring compliance with regulations
Over four years experience in supervising multiple
employees
Over two years experience in accounting for all
revenues, expenses, assets and payroll
Skilled in providing excellent customer service by
meeting all client needs
Four years experience in sales, creating and
maintaining client relations, and meeting monthly
goals
Commended for tactful, professional, and friendly
communication skills
Fluent in speaking and writing both English and
Spanish
Experience
Operations Supervisor, Washington Mutual Bank,
Miami, FL November 2006 to September 2008
Handled all operational/administrative duties/logs
in accordance with established bank policies and
regulations
Supervised all tellers
Ordered/sold cash ensuring bank maintained adequate
cash flow for day-to-day operations (including ATM
and VAULT)
Helped achieve team sales goals and surpassed
individual sales goals
Reconciled all working general ledger accounts
daily ensuring proper accounting of all working
accounts
Manager, Mega Party Events, Miami, FL March 2003 to
November 2006
Handled all administrative duties, assisting
president with day to day operations
Ensured proper accounting on QuickBooks including,
but not limited to all revenues, expenses, fixed
assets, and payroll
Coordinated and supervised events as well as
employee/event time schedules
Supervised multiple employees
Created and filed client contracts ensuring and
negotiating availability of time and assets
Education
Florida International University, Miami, FL
2009-Present
Currently enrolled in the college of business
leading to Bachelors of Business Administration
with a major in Finance. Expected graduation: April
2011
Miami-Dade College, Miami, FL
Associate of Arts Degree in Business
Administration, May 2009
Software skills
Fluent in Microsoft Word, Excel, Power Point and
Outlook.
Extensive knowledge of QuickBooks
extra-curricular activities and Related Courses
Member of the Finance and Management Association at Florida
International University
Completed Related Courses:
FIN 4345 - Credit Analysis and Loan Evaluation
FIN 3403 - Financial Management
MAN 3025 - Organization and Management
COM 3110 - Business and Professional Communication
ACG 2011 - Financial Accounting
ACG 2021 - Managerial Accounting
Marcos Puente
References
Mr. Carlos Martinez
Assistant Manager
Chase Bank
8534 S.W. 8 Street
Miami, FL 33174
Mr. Armando Aguilar
President
Mega Party Events
13108 SW 128 ST
Miami, FL 33186
Contact this candidate