Customer Service Manager
Resume:
Ada J. Black
Prichard, AL **610
**********@*****.***
Objective:
To obtain a challenging and responsible position in Management and utilize Customer Service skills,
Communications, Computer Applications, and Receptionist Responsibilities.
Employment History:
HOFMANN SERVICE
MOBILE, AL
06/2010 – 07/2010 HAZWOPER / BOAT I was deploying contaminated boom from a boat out in the gulf.
Then the contaminated boom was place into a plastic bag for disposal. Wore the Proper PPE that was
given by supervisor.
ADA CARE SERVICE
MOBILE, AL
10/2008 – 07/2010 Total Patient cares which included 24 hours care. We prepare meals, baths, cleaning,
washing and doctor visits.
WEST ASSET MANAGEMENT
MOBILE, AL
06/2008 - 09/2008 COLLECTION SPECIALIST / CALL CENTER
CONTRACTED BY THE DEPARTMENT OF EDUCATION/ GOVERNMENT CALL CENTER Process
information for the FEDERAL GOVERNMENT defaulted Student Loan. Process checks, money orders,
quick collect, western union, express mail, regular mail, payment plan, and other plan that they may
qualify for.
LACEY INCOME TAX SERVICE
PRICHARD, AL
12/2007 - 05/2008 TAX PREPARER
I started to prepare taxes with customer last pay stub. I also down load customer W 2 from their work
place, that include work number, w2 express, jobs or where ever W 2 was posted on line. Inform
customer on the amount of REFUND. Process payment receipts. Process direct deposit. Pull customer
folder from last year; if new make copy of ID S S card all dependent claim. Need for INTERNAL
REVENUE SERVICE. ETC
CREDIT ACCEPTANCE CORP /CALL CENTER
SOUTHFIELD, MI
07/2007 - 08/2007 Collections / Customer Service
Inbound and outbound calls to collect payments and make payments arrangements to Payment Center,
Money Gram, Quick Collect, True Pay, True Checks, Money Order and Check by Mail, check by phone.
Also reconnect Sid if car in turned off by contact paying or arrange payment. H & R BLOCK
FERNDALE, MI
01/2000 - 05/2007 CSC / OFFICE CLERK CUSTOMER SERVICE
Customer Service Communicator, answer multi phone lines, schedule appointments incoming and
outgoing calls, mailing, print and issue checks, process cash, credit cards and checks payments, process
paper work, faxes, copier, balance, print end of day register for bank deposits.
OAKLAND COMMUNITY COLLEGE
ROYAL OAK, MI
11/2006 - 02/2007 OFFICE CLERK / Student Worker
Customer Service answer multi phone lines, assist student faculty and staff. Schedule appointments,
filing, mailing, typing, copying, fax, Ms Word, Excel, Power Point, and Ms Works Ms Publisher etc.
PRODUCTACTION INTERNATIONAL
WARREN, MI
08/2005 - 07/2006 QUALITY INSPECTOR
Go into various Automotive Manufacturing Companies and locate company defective equipment
unidentified as a nonconforming parts. This is tagged along with the customer name, product name and
number, product serial number, part name and number along with tags.
Education: CERTIFICATE
Major: Data Processing
S. D. BISHOP STATE JR. COLLEGE
AL CERTIFICATE
Major: Nursing Assistant
American College
MI DIPLOMA
Major: English / Physical Ed
Pacific Training
NY ATTENDING : Liberty National Inc.
Major: Insurance License
Able
AL
Certificates and Licenses:
FACILITATOR, PARENT NETWORK, MI
LICENSE, A.O.H. CHURCH OF GOD INC.,, AL
UPPER MOBILITY, W RC WORK PROGRAM, OH
PRESIDENTIAL AWARD, SUNRISE JR. HIGH SCHOOL, FT. LAUDERDALE, FL
Skills and Abilities:
Communications skills which include experiences in Telephone Switchboard for over ten years and as a
Supervisor for American Long Distant phone service. FEMA (Federal Emergency Management Agency)
as a Hot Line Operator, Small Business Administration, Temporary Housing, Manager for Zippy Tax
Service and worked as a Tax Prep for Lacey's Tax, Carlton's Tax Service. Process Insurance package for
Choice Care Humana, Owner and Operator of Ada's Cleaning Service, Ada's Catering, A & W Trim.
Loving Care Enterprise in Michigan. I worked for Kelly Services here in Mobile, Al and Cincinnati Ohio
which I was hired in my company and was transferred to Michigan. Honors and Activities:
For over six years, my services of volunteering at the Department of Pension & Security, Human
Resources Mobile, Alabama. Being devoted to helping people in the area of our community church, as an
outreach project volunteered an unnumbered hour for three years in Michigan. I was also awarded
Missionary in the A.O.H. Church of God Inc, and License also. It has been over twenty-three years of
dedicated service, in Atlanta, Ga. New York, Chicago, IL. Cincinnati, OH. And Berkeley, Ca. Ft
Lauderdale, Fl, and Michigan.
Notes and Other Information:
A very energetic and outgoing individual, with an exceptional personality. Work great with a team, team
leader or alone. A dedicated hard worker that will be willing to travel or relocate.
Contact this candidate