Software Technician

Sumit Bansal

201-***-**** . email: **********@*****.*** . 7100 Durham Avenue, North

Bergen, NJ 07047

Exceptional ability to communicate technical issues to non-technical

users ...

Highly efficient in troubleshooting and resolving support issues through

independent research and/or team collaboration ... Exercise exceptional

judgment when prioritizing work ... Excellent

analytical, statistical, and organizational skills ...Ability of

multitasking in a fast-paced environment, while maintaining an emphasis on

quality.

PROFESSIONAL EXPERIENCE:

2006-2009 Diane von Furstenberg Studio New York, New York

Helpdesk Support, Tier 2

. Troubleshoot and resolve computer issues within a multi

platform environment

. Supported multi offices globally, including all domestic

retail stores

. Activated and troubleshoot mobile devices, including

Blackberry and iPhones

. Configured, upgraded, and relocated PC hardware, software

and print devices

. Served as walk-up and phone support for employees who

required immediate attention

. Performed software and hardware configuration across

several platforms

. Installed retail POS system for new stores

. Created effective PowerPoint presentations and seminars

2003-2006 Touch Dynamic Inc. Rahway, New Jersey

Computer Technician

. Assembled and configured computers, monitors, printers and

related hardware

. Organized own work setting priorities and meeting critical

time deadlines

. Pulled cables and reinstalled wiring

. Directed the rewiring of cables as required for new

installations and office reconfiguration

. Troubleshoot hardware and software problems with computer

systems

. Assisted with the planning, design research and

acquisition of new and/or upgraded hardware and software

systems

. Sustained current knowledge of hardware, software, and

network technology and recommended modifications as

necessary

. Instructed users on new or upgraded computer applications

and hardware

. Traveled to customers workplace to assist with

troubleshooting

. Recorded all bill of ladings

. Shipped and prepared merchandise on trucks and stocked new

and refurbished hardware

2005. NJCU, Proyecto Science Consortium Jersey City, New Jersey

Web Master/ Web Designer

. Maintained local section website including uploading

materials to domain hosting service

. Regularly checked the Local Section e-mail and would

respond/forward inquiries/comments to the appropriate

party

. Updated all linking information unto the website and

Continuously kept current with changes to internet designs

TECHNOLOGY PROFILE:

Operating Systems: Win Vista, XP, 2000, NT, Me, 98, 95, Apple OS X Tiger,

OS Leopard, Blackberry OS

Desktop Software / Utilities: Microsoft Exchange 2003, MS Office Suite

(Mac/PC), McAfee Virus Scan, Symantec Antivirus; Symantec PC Anywhere,

Multiple Anti Spyware platforms; among others.

Web and Graphic Design: HTML coding, Adobe Photoshop CS3, Adobe

Illustrator, and Acrobat Professional, After Effects 6.5 Pro

Other: Blue Cherry ERP System, Retail Pro POS System, Citrix MetaFrame

Presentation Server

EDUCATION:

2003-2004 THE CHUBB INSTITUTE, Jersey City, New Jersey

Network Technician Certification

Member of the Honor/Tutor Program,

Participated in the Star Program

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