Customer Service Manager
Resume:
M a ry Corum
*** *.*. ***** ***** Pkwy.
Blue Springs, Mo. 64014
ablm1x@r.postjobfree.com
OBJECT I V E:
Obtain a customer service representative position within an organization that will utilize my
experience
& skills to meet business objectives providing support in a team environment.
MAJOR ACCOMP L IS H M E N TS:
“Manager of the Quarter” while employed with Alorica, Inc.
“Certificate of Appreciation” while employed with Alorica, Inc.
EXPER I E NCE:
January 2009 S teritech, I nc. S hawnee
M ission, Ks.
to Service Specialist
August 2009
P rovided excellent customer service & eco-sensitive pest prevention to over
150 monthly commercial clients. Scheduled & performed initial services to
d iscuss client specific needs. Available 24/7 to resolve any client issues or
concerns. Acquired new business sales to add to bottom line. Traveled to North
Carolina twice for extensive t raining. Route encompassed greater Kansas City area,
Topeka, St. Joe, Springfield and St. Louis. Utilized company provided service vehicle
& created home office for better organization and logistics. Company based out of
Charlotte, NC. & small branch office in Shawnee Mission, KS.
J uly 2005 A lorica, I nc.
T ulsa, Ok.
to Advanced Technical Support Manager
January 2009
Sprint vendor site leadership, t raining & motivation to multiple teams of
specialists.
Coached, counseled & mentored multiple agents on customer service, technical
k nowledge, confidence, company objectives, benefits of products & services & sales
techniques. Communicated weekly with operations manager regarding teams
statistics
& sales accomplishments. Monitored agents for 4 hours daily either remotely or
side by
to ensure all Sprint account objectives met. Utilized multiple systems, network
tools,
created excel spreadsheet to communicate customer satisfaction inquiries with
Sprint.
Fast paced environment where 100% customer satisfaction & product sales were
focus.
A ugust 1998 O rkin Pest Control, I nc.
I ndependence, Mo.
to Service Specialist
February 2005
P rovided excellent customer service & integrated pest management for over 300
monthly
Residential & commercial clients. Scheduled & performed initial service. Acquired
new
client sales by networking & clover leafing throughout neighborhoods. Maintained
&
u tilized company provided service vehicle & performed inventory control to rotate
p roducts
necessary for application. Performed service manager responsibilities such as
“check-in”
p rocedures, follow up calls to clients with concerns or issues. Performed inventory
control &
ordering of products utilized on all routes when called upon.
* cross industry experience, overcoming objections with ease, team player,
dedicated & passionate
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