Customer Service Human Resources

Crystal P. Terry

**** ******-********* ***. ***, Humble, TX 77338

Home: 281-***-**** Cell: 832-***-****

************@*******.***

Summary Human Resources Administrator with progressive experience and

proven capabilities in generalist human resources

administration duties. Reputation as a

motivated team player with the flexibility and focus

necessary to succeed in an office environment with competing demands

and meeting established performance goals. Proficient technical

skills in Microsoft (Word, Excel, PowerPoint, Outlook,

and Visio), ADP's Payforce payroll system.

Education B.B.A. Degree in Management

2009 University of Houston-Downtown, Houston, TX

Concentration in Human Resources Management;

graduated with 2.81 G.P.A.

Career History & Accomplishments

2008- Present Human Resources Administrator, Metals USA, Inc.

. Administer new hire process by assuring all required paperwork for final

job candidates is received timely by HR, conduct candidate

background checks through a vendor database, coordinate drug test and

retrieve and communicate results, and timely submit required

paperwork to payroll.

. Assure HR receives a complete job file for each new hire placement and

internal transfer.

. Process short-term disability benefits upon advice to pay (ATP) approval,

draft leave of absence notifications for HR Supervisor

approval, and track FMLA absences. Communicate with

employee regarding a delayed ATP approval, and COBRA and/or

LTD transition.

. Assist employees with general questions regarding benefits assuring

compliance with HIPAA. Direct employees to the

appropriate carrier customer service or TPA as necessary and for

any issues involving PHI.

. Prepare and distribute new hire packets and assist with New Employee

Orientation including conducting orientation meetings.

. In compliance with SOX procedures, audit payroll register each pay

period against personnel transactions submitted to

payroll.

. Submit timely copy of benefit enrollment, changes and notification

of terminations to Benefits TPA.

. Assist with benefits annual enrollment process and acquisition

enrollments and onboarding.

. Audit benefit invoices to assure new enrollments, terminations and

changes are properly reflected and submit invoices to

HR Supervisor for payment approval.

. Submit approved Personnel Transactions timely to payroll.

. Compile and submit annual EEO-1 and Vets 100 reports.

. Coordinate DOT random drug screens each quarter.

. Deliver excellent customer service at all times to both internal and

external customers.

. Coordinate reduction in force activities with payroll and the employee's

work location.

2007-2008 Human Resources Clerk, Metals USA, Inc.

. Prepare work to be accomplished by gathering and sorting documents.

. Maintain employee files including filing of all applicable documents,

creating new employee files and following up on any missing paperwork.

. Review all new hire or change documentation for completeness.

. Retrieve files and documents upon request.

. Archive files for previous employees in compliance with records retention

policy.

. Collect and track policy acknowledgements signed by employees.

. Handle department scanning, faxes and mailings including FedEx

deliveries.

2007. Customer Service Representative, Check N' Go

. Process new and returning customer loans.

. Perform customer verifications.

. Process loan payments in C-Max System.

. Organize customer service area.

. Submit expense reports to store manager.

. Balance individual batch receipts at the end of the business day.

. Prepare daily cash deposits.

. Train new hire managers and customer service representatives.

2003. Houston Filing Clerk, Kroger Check Collections

. Verified customer routing and account numbers for stores and banks.

. Verified returned check information for Houston and Galveston Precinct

Courts.

. Processed returned checks to be filed with Houston and Galveston Precinct

Courts.

. Processed court and in store payments in Ontario System.

Memberships & Affiliations

. Member, Society of Human Resources Management

. Member, HR Houston

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