Customer Service Administrative Assistant

Robin E. Lucas

*** ******** ******* *********, ** 89074

702-***-**** *******.***@*******.***

Objective

To obtain employment in a stable enviroment with room for advancement opportunities.

Work Experience

Carpets N More - Las Vegas NV

May, 2008 - October, 2008

CUSTOMER SERVICE

* Answer telephones to provide information and receive orders. * Confer with customers by

telephone or in person in order to provide information about products and services, to take orders

or cancel accounts, or to obtain details of complaints. * Keep records of customer interactions

and transactions, recording details of inquiries, complaints, and comments, as well as actions

taken. * Refer unresolved customer grievances to designated departments for further

investigation. * Determine charges for services requested or arrange for billing. * Review

insurance policy terms to determine whether a particular loss is covered by insurance. * Confer

with customers by telephone or in person in order to provide information about products and

services, to take orders or cancel accounts, or to obtain details of complaints. * Check to ensure

that appropriate changes were made to resolve customers' problems. * Contact customers to

respond to inquiries or to notify them of claim investigation results and any planned adjustments.

* Refer unresolved customer grievances to designated departments for further investigation. *

Determine charges for services requested, collect deposits or payments, or arrange for billing. *

Obtain and examine all relevant information to assess validity of complaints and to determine

possible causes, such as extreme weather conditions that could increase utility bills.

Select Staffing/ESI - Van Nuys CA

October, 2007 - May, 2008

FIELD SERVICE REP

Served as a liaison between the consumers and the authorized service centers to obtain

manufacture warrantied repairs. Keep in constant contact with the service centers to check status

of repairs, availability of parts, obtain part numbers, filing and correcting claims as well as take

care of legal issues and audit reviews. Track sales orders of shipping of parts as well as

answering and returning of daily phone calls from service centers and customers . * Make

service calls to repair units in customers' homes, or return units to shops for major repairs. *

Confer with customers to determine the nature of problems or to explain repairs. * Keep records

of work orders and test and maintenance reports. * Make service calls to repair units in

customers' homes, or return units to shops for major repairs.

Carpets N More - Las Vegas NV

July, 2005 - July, 2007

CUSTOMER SERVICE

Answered daily phone calls, problem solving of warranty/purchase order situations, tracking and

collecting outstanding purchase orders, scheduling daily jobs, ordering and pricing material. *

Answer telephones to provide information and receive orders. * Calculate premiums and

establish payment method. * Receive orders for services, such as rentals, repairs, dry cleaning,

and storage. * Advise customers on use and care of merchandise. * Listen to customer requests,

referring to alphabetical or geographical directories to answer questions and provide telephone

information. * Provide assistance for customers with special billing requests. * Perform clerical

duties such as typing, proofreading, and sorting mail.

KB Homes/Office Team - Las Vegas NV

March, 2005 – July 2005

Administrative Assistant

Participated in various job duties throughout the customer service department. Temp assignment

* Direct or coordinate the supportive services department of a business, agency, or organization.

* Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or

public address. * Relay and route written and verbal messages. * Perform clerical duties, such as

typing, proofreading, accepting orders, scheduling appointments, and sorting mail.

First Midwest Bank - Gurnee IL

May, 2000 - March, 2002

LOAN PROCESSOR

Entered daily loans (indirect, direct, home equity and construction loans) into the computer data

system. Processed payments and payoffs on existing loans, used the M&I banking computer

system. * Verify and examine information and accuracy of loan application and closing

documents. * Prepare and type loan applications, closing documents, legal documents, letters,

forms, government notices, and checks, using computers. * File and maintain loan records. *

Accept payment on accounts.

Education

Kendall College - Evanston - Illinois

January, 1990 - December, 1992

Associates of Applied Science Culinary Arts

References available upon request

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