Customer Service Manager
Resume:
Debbie J Smith
Las Vegas, Nevada *****
**************@***.***
Office Skills:
Telephone & Front Desk Reception Executive & Administrative Support
Customer Service
Filing of court documents Reports & Spreadsheets
Database & Records Management Typing (50 WPM)
Data Entry (8000)
Computer Skills:
Word Word Perfect Medical Manager Notary
Windows Office MS TABS Time
Excel & Chaos
PowerPoint Outlook Express Amicus
Windows Vista/XP
10 Key Calculator Practice Master
CAD Timeslips
Meditech
Medisoft
PROFESSIONAL EXPERIENCE[pic]
. Excelled in role requiring the ability to handle a variety of customer
service and administrative tasks and resolve customer issues with
expediency;
. Demonstrated proficiencies in telephone and front-desk reception within
a high-volume environment. Calmed upset/angry customers, researched and
rapidly solved problems and rebuilt client trust to prevent the loss of
key accounts;
. Led "cleanup" of company database and files. Consistently praised by
management for the quality and timeliness of reports, attention to
detail, exemplary customer service delivery and team-player attitude;
. Management of office calendar, events and court dates; client intake;
. Drafting of motions, correspondence; familiar with NRCP and civil filing
procedures.
. Experience with dealing court personnel from several different courts
within Las Vegas, Henderson, North Las Vegas, Family and Federal Court;
. Requesting DMV Administrative Hearings; Attorney sessions; Discovery
from all agencies; drafting correspondence to clients, courts and
attorneys. Arranging EAC/ECC, Interpreters and Jail visitations for
Attorneys;
. Served as first point of contact for clients, staff calling or customers
visiting the main administrative office. Efficiently operated Firms
switchboard and provided prompt, courteous and knowledgeable assistance,
answered and directed all call appropriately;
. Copying, scanning, filing, facsimile, open and closed files;
. Made Collection calls on all past due accounts and made payment
arrangements to clear debts;
. Made sure all documents were ready for delivery at pickup.
. In charge of all incoming and outgoing mail; making sure it was
delivered to department or person(s);
. Supervised over 60 transcriptionists and 30 Client Service
Representatives.
. Knowledge of scheduling, check in-check out, collecting co-pays,
insurance authorizations, experience with Nevada insurances. Very
detailed oriented.
. EDUCATION
. [pic]
Academy of Medical Careers(Las Vegas, NV)
ICD9-CPT Coding & Billing-Certificate of Completion
Medical Transcription Certificate
College of Southern Nevada -Paralegal & Criminal Justice-AAS/Jan-08 to
present
Employment History
1) Mace Yampolsky, LTD.
625 S. Sixth Street
Las Vegas, NV 89101
05-01-10 to 07-29-10
Office Manager/Paralegal: Sandy Lund
Temporary Position
Criminal, DUI, Domestic Violence and Personal Injury Law
2) Reade & Associates
4560 S. Decatur Blvd., Suite #201
Las Vegas, NV 89103
05-07 to 08-09
Supervisor: Jennifer Shumway
Real Estate, Construction, Corporate and Civil Law
3) Office Team
3753 Howard Hughes Pkwy #310
Las Vegas, NV 89109
08-2006 to present
Supervisor: Kieran Shaw
4) Medquist LTD.
Las Vegas, NV 89109
(Branch closed)
02-1996 to 01-2006
Supervisor: Deanna DeLuise
Medical Transcriptionist/Supervisor
PERSONAL REFERENCES:
1) Paul Blevins- 702-***-****
2) Sandy Lund-702-***-****
3) Deanna DeLuise-702-***-****
Contact this candidate