Technical Support Technician

Nelson Singleton

***** ***** ***** ******. ******* IL, 60643

773-***-****

**********@*****.***

Profile Statement:

Works very well in teams.

Exceptional problem solver.

Education:

DeVry University, Chicago, IL, July 2009

Bachelor of Science in Network Communications Management

DeVry University, Chicago, IL, July 2007

Associate of Applied Science in Network Systems Administration.

Recipient of DeVry University’s Dean’s and Advantage Academy scholarships.

Relevant Coursework:

Sec 450- Advanced Network Security

Netw 250- VoiP Administration

Netw360- Wireless Technologies and Services

Netw420- Enterprise Network Management

Engl227- Professional Writing and Communication

Work Experience:

CCH, A Wolters Kluwer Company, Chicago, IL, September 2009-February 2010

Technical Support Representative

* Assisted customers with various issues concerning a multitude of web and software based applications.

* Responded to customers’ general account inquiries and directed them to the appropriate department if their issue could not

be resolved by technical support.

DeVry University Chicago, Chicago, IL, November 2008- July 2009

Help Desk Technician

* Provided support as a regional technician to five satellite campus locations and effectively managed hundreds of user

accounts via Active Directory.

* Executed preventive maintenance procedures on lab systems insuring 100% operable equipment and improving instructional

capabilities. Included hardware repair/replacement and Ghost re-imaging.

* Diagnosed and repaired end-user issues involving hardware, software and web applications, minimizing down-time and

maximizing instructor and student efficiency.

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