Customer Service Manager

**** ******* ****

Memphis, TN *****

Phone 901-***-****

********.*********.****@*******.***

Tameka L. Simpson

Objective To obtain a stimulating and challenging position that utilizes job

training to contribute to your organizations’ success through the

use of exceptional customer service, dependability and

professional ism. Along with my ability to provide a commitment

to the pursuit of excellence and quality customer service.

•

Summary of

qualifications

• Dedicated, self-motivated individual with abilities to work in a fast paced pressured

environment.

• Proficient with all Microsoft Office operating systems and general computer operations.

• Excellent interpersonal, written and oral communication skills along with superlative team

building skills.

• Strong organization and follow-up skills with exceptional record and maintenance abilities.

• Extensive customer service experience.

• Excellent data entry and 10/key skills

• Type 70 wpm

•

Business Office Manager Strayer University 2/2010 - Present

Professional

• Ensures that monies owed to the University are received, posted, and deposited accurately and in a timely

experience

manner.

• Ensures that the finalization of student registrations are in accordance with established University policy.

• In conjunction with the Campus Director, approves eligible adjustments to student accounts.

• Timely and accurately responds to student inquiries regarding Business Office functions and generates related

documents needed by students (current and past).

• Ensures that campus facilities, including classrooms, learning resource center, and computer lab are

maintained in a professional manner and are operational and available to students, faculty and staff,

• Attends staff meetings as appropriate; reviews activities and statistical reports with Campus Director and the

campus’ management team.

• Monitors inventory of consumable supplies and other expenses, creates purchase orders, and submits campus

invoices for payment and assists the Accounting division with year-end close out.

Student Support Representative Strayer University 12/2008 - 11/2009

• Proactive support the continued enrollment of students to increase potential to attain their educational

objective and monitor the progress of each student in meeting the expectations and timelines he/she

established when developing his/her Personal Education Plan.

• Review University’s weekly drop report and contacting all assigned campus students appearing on

the report, and encouraging the re-enrollment of withdrawing students.

• Meeting set enrollment goals on a regular basis as set forth by Student Support Manager and Camus

Director in coordination with Campus Dean.

• Reporting and working to resolve problems impacting student enrollment with the appropriate

department (student services, academics, etc.).

• Monitor attendance postings on a daily basis and follow-up with all students who have missed two or

more consecutive class meetings and identify interventions.

Student Accounts Representative Strayer University 2008 - 2009

• Interact and assisting student daily with financial aid processing and collections.

• Research accounts to assure accuracy for audit purposes.

• Maintain filing and account system.

• Provide student with answers for routine questions or concerns.

Financial Aid Coordinator H.D. Adcock & Assoc. 2004 - 2008

• Single handedly managed the financial process for new, continuing, and reinstated students

for nine campuses.

• Prepared financial data using Peachtree accounting systems.

• Assisted with internal audit team.

• Issued receipts and processed information to computerized accounting system.

• Created and maintained an electronic records management system with incoming and

outgoing correspondence between financial aid office and admissions team.

• Research and tracked weekly, monthly and yearly company productivity.

• Completed all necessary preliminary reports and duties upon request.

Administrative Assistant Alarm America LLC. 1999 - 2003

• Exercised maximum customer assistance in all areas.

• Created a systematic and reliable customer database for billing purposes.

• Processed all credit applications for new prospective customer inquiries.

• Tracked receipt for payroll for all branches incoming and outgoing.

•

References Furnished upon request

2008 - Present Strayer University Memphis, TN

Education

Bachelor Business Administration

•

Contact this candidate