Customer Service Manager

Vasilika Culaku

*** ***** ******** ******, *********, Washington 98312

Email: **********@*****.*** - Phone: 360-***-****

Qualifications

Extremely motivated self starter requiring minimal supervision.

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Leadership by example.

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Professional perspective for creating practical solutions for complex problems.

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Skills and Abilities

Retail First Line Management

• Auditing, Bookkeeping, Merchandising, Inventory, taking vendors claim, reconcile monthly

operating statements

• Department reset and revision, ad bulletin and group sheets for upcoming promotional

event

• Supervising 17 employees, resolving employee issues, t rain new employees, coach employees

career development

• Exceptional customer service recognition

Photographic Processing

• Digital and film processing on Noritsu, Agfa and Fuji Processors

• DaVinci Photo Archive Systems

• Passport and Identification photo processing

Pharmacy

• Prescription fulfillment

• Pharmacy Technician License, H IV Certification

Experience

Executive Assistant Manager Walgreens, Bremerton, WA 1999-

2010

• I started with this company 1999 as a cashier and worked my way up progressively to

executive assistant manager role.

Mathematics and Language Instructor Proptisht Middle School, Progredec, Albania 1996-

1999

• Elementary School Educator

Education

English P roficiency Certificate Tirana Political Asylum School, Tirana, Albania

1996

3.8/4.0 GPA

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Elementa ry School Teaching Certificate Naim Frasheri, Korce, Abania

1994

240 Quarter Hours Completed

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References provided upon requested.

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