Management Content
Resume:
Joel M. Turner: Senior Technical Writer-Editor
**** ****** **** #***; Roseville, CA 95661 / (Home) 916-***-****, (Bus.)
*********@*******.***
Summary Designing and creating complex user documentation for IT
systems/applications, business processes; writing, editing,
photographing news stories; managing technical writing teams and
news staff
Highly motivated, self directed professional, excellent written
and verbal communication skills; ability to quickly grasp complex
technical subject matter; proven ability to consistently hit
tight project deadlines; excellent interviewing skills; ability
to work both independently and within collaborative teams
Expertise in all MS Office/OpenOffice applications,
print/electronic authoring tools, multiple configuration/content
management applications (see below, "Tools")
Functional knowledge of the following industries: IT, financial
services, government/DoD contracting, manufacturing/production,
commercial agriculture, biomedical, post-secondary education
Experience BloodSource LLC (contract); Sacramento, CA: 2/2010-3/2010
Responsibilities: Wrote, edited, published standard operating
procedures (SOP's) to the corporate Website describing how to
update content for individual departments.
Achievements: Supported cost reduction effort promoting Web
(versus print) publication of content.
Western Blue (contract, Robert Half Technology); Sacramento, CA:
7/2009-12/2009
Responsibilities: Wrote, edited, compiled content for a project
"run book" supporting network switch installations at 19 prisons
for the Department of Corrections/Rehabilitation.
Achievements: Successfully merged multiple user guides into a
cohesive document with a consistent voice and focus. Simplified
online access to text and 1,400 switch installation photos by
developing an Excel spreadsheet index containing links to a
content database.
Crop Data Management Systems (contract); Marysville, CA:
1/2008-7/2008
Responsibilities: Designed, wrote online help for a SaaS
enterprise application supporting large-scale commercial growers
and agriculture service providers. Wrote proposal sections in
response to RFP's.
Achievements: Successfully applied Info Mapping techniques to
simplify highly technical content for for field "scouting"
personnel with extremely limited computer skills. Substantially
reduced the amount of text content by incorporating diagrams,
GPS-based plot maps in the help tool; created a PDA version of
the online help.
Franklin-Templeton Investments (contract); Rancho Cordova, CA:
3/2007-11/2007
Responsibilities: Wrote, edited SOP's for a PeopleSoft based SaaS
application implemented globally for the HR Division. Wrote
Experience internal policies and procedures guides for managing employee
(Cont'd) grievances.
Achievements: Created "swim lane" (process flow) diagrams to
replace excessive text content. Used Info Mapping techniques to
enhance usability by non-native English speakers at overseas
facilities.
DST Output of California; El Dorado Hills, CA: 10/1997-5/2006
Responsibilities: Designed, wrote online help for a client/server
application that allowed DST customers (corporate "billers") to
add custom marketing content to their electronic and print bills
prior to presentment. Wrote user guides, disaster
recovery/business continuity plan sections, technical articles,
release notes, Web content, proposals. Edited software life
cycle, API documentation. Trained application users. As assigned,
managed writer teams, performed document configuration
management.
Achievements: Promoted use of context sensitive online help for
all client/server applications to reduce costs, improve usability
for users with different levels of IT/computer experience.
CA Community College MIS Consortium; Rancho Cordova, CA:
4/1995-9/1997
Wrote online help systems; print based user guides, standard
operating procedures, technical articles for a suite of
management applications developed by teams from member colleges
and implemented at their respective campuses. Edited/compiled
content for Consortium BCP. (Over)
Gale Technical Associates; Folsom, CA: 6/1993-3/1995
Wrote sections of a proposal to provide manuals for components of
USAF transport/cargo aircraft.
Logistic Systems Architects (SAIC); Sacramento, CA: 9/1989-5/1993
Wrote installation manuals, user guides, online help,
computer-based training system for the USAF Air Logistics
Command, McClellan AFB. (Over)
Unify Corporation; Sacramento, CA: 1/1987-8/1989
Wrote/edited manuals and user guides for Oracle-based application
development tools.
Electronic Data Systems; San Mateo, CA: 9/1983-12/1986
US Postal Service, Postal Data Center; San Mateo, CA - Wrote
setup//installation guides for the "ZIP+4" (nine-digit ZIP Code)
application implemented nationwide.
US Naval Weapons Station; Concord, CA - Wrote user guides for
custom, PC-based applications for on-based IT personnel.
Newspaper Staff Writer/Photo Editor: 1978-1983
Chico Orion, Chico News and Review, Ukiah Daily Journal, Willits
News
Tools Business application suites (MS Office/OpenOffice). Word, Visio,
PowerPoint, Excel and corresponding OpenOffice applications
Authoring. RoboHelp, Madcap Flare, FrameMaker, DocuTools, Snagit
(screen capture); HTML
Screen-casting/video capture. Captivate, Camstudio, Screen-r
Configuration/content management. SourceSafe, SharePoint,
Documentum, DotNetNuke, PeopleSoft
Photo/imaging. PaintShop Pro, PhotoShop
Documentation standards/style guides. Info Mapping, Strunk and
White Elements of Style, Chicago Manual of Style, Microsoft
Manual of Style for Technical Publications, Science and Technical
Writing: A Manual of Style), MIL-STD-38784 (military/DoD
technical manuals)
Education BA, Communication Studies and Journalism (1979); California State
University Chico; undergraduate course work at California
Polytechnic State University (San Luis Obispo, CA)
Company training/classes in technical writing, documentation
project management, HTML/Web design, quality systems; online
course work in white paper development, direct response copy
writing
Professional Society for Technical Communication, subscribing member of
Affiliations WinWriters, whitepapersource.com, captureplanning.com (online
training in proposal writing), drj.com (resources/training in
writing disaster recovery/business continuity plans), American
Writers and Artists Institute (resources, training related to
direct mail/online marketing copy writing)
Contact this candidate