Manager Customer Service

Courtney L Michels

** ******** ****** ****

Washington, NJ 07882

908-***-****/***********@*****.***

SUMMARY

Around five (5) years experienced marketing professional; able to

effectively communicate with all levels of management as well as the media

and create and manage an emerging promotion from analysis to successful

implementation.

OBJECTIVE

To obtain a full time position within an organization this will allow for

personal and professional growth.

EXPERIENCE

November 2009 to Present

Marketing/Account Manager

Grom Associates, Inc., Flemington, NJ

. Implemented 2010 Marketing plan within budget and deadline.

. Account Manager for our two main clients (Pharmaceutical Industry), of 20

million dollar account, Johnson & Johnson and Pfizer.

. Assisted in a website redesign within budget and deadline.

. Created the first Company Employee Handbook within budget and deadline.

. Part of an entire rebranding project

. Responsible for initiating background checks, coordinating drug testing,

managing day to day timesheets for our Johnson & Johnson Client.

. Responsible for daily operational support, including, administrative

paperwork, resume formatting for consultants, etc.

October 2006 to November 2009

Marketing Coordinator/Business Development

Affinity Federal Credit Union, Basking Ridge, NJ

. Promoted to Channel Marketing Coordinator after three years as Marketing

Administrator.

. Manage and analyze results from our monthly member satisfaction surveys

. Responsible for our monthly new member and maturing car loan direct

mailing campaigns

. Identify and present new branch, media and distributor promotions (ads,

contests, rebates, specials etc)

. Ensure that all of our 19 branches are properly merchandised and detailed

. Receive daily price estimates and timelines from vendors for promotional

merchandise

. Assist creative services offer to ensure proper channels for upcoming

campaigns.

. Responsible for the logistics and set up of various community events,

such as our annual car sales, branch grand openings etc.

. Contributing editor of Affinity's quarterly magazine, Connections.

. Compile targeted mailing lists from the database for direct mailing

campaigns.

. Opt members in and out of our mailing system using our client database

. Create all in-house marketing materials, including flyers, posters,

inserts; using PhotoShop, Quark, and Publisher for trade shows, seminars,

and community events

. Part of the successful, $500,000 website redesign and assisted with the

implementation of a new Search Engine.

. Authored and managed weekly business channel updates through a successful

media flow chart.

. Actively updated Savings and Loan Rate Quotes on the telephone Banking

System.

. Responsible for the logistics and set up for various press conferences

held on-site.

. Main media contact for savings and loan rate changes.

. Manage $200,000 of our current 2 million dollar marketing budget and

continually proving I can manage more.

. Actively update the internal marketing department intranet website.

. Effectively work with our Advertising Agency for conception and design on

active campaigns and to ensure proper channeling and proper products are

delivered.

. Work with printers to ensure proper distribution of all campaign

materials.

. Manage monthly member statement messaging and compile a monthly summary

of additional inserts.

. Coordinate internal programs to educate branches and our call center on

new marketing initiatives.

. Three time contributing editor of our golf brochure for our Annual Golf

Event.

. Successfully communicated a conversion from MasterCard to a new Visa

Rewards platform affected over 70,000 members.

2004 to 2005

Tennis Instructor/Professional

Township of Branchburg

. Taught tennis and proper technique to all age groups

. Group and Private lessons

. Developed forehand, backhand, slice, topspin, serve and volley strokes

. Helped develop on-court strategic skills

. Taught proper footwork and fitness on and off the court

2003 to 2006

Marketing Summer Intern

Affinity Federal Credit Union, Basking Ridge, NJ

. Worked in Marketing department

. Responsible for data entry and used Microsoft excel, mail merges and

spread sheets

. Worked in Marketing Department and was hired full time as Marketing

Administrator

2002

Summer Intern/Advertising Sales Department

WKMB Radio, Sterling NJ

. Assistant to Sales Manager

. Contributed to the development radio advertisements and campaigns

. Up Sell and Cross Sell radio spots to clients (Business to Business

Selling)

. Created radio commercials

. Main contact for media

1999 to 2000

Library Assistant

Warren County Library

. Assistant Librarian

. Shelved books

. Customer Service, checking customers in and out of library

EDUCATION

. University at Albany, State University of New York, Albany, NY, Bachelor

of Arts - English

SKILLS

. Excellent writing and editing skills

. Proficient in all Microsoft Office Software; including, Word, Excel,

PowerPoint, Publisher, and Quark

. Proficient with Adobe Photoshop/Indesign

. Trained in Database Systems, Job Order Manager, Goldmine, Work zone,

Raddon Integrator, XP, Krishna, Crystal Reports and Silvercloud

. Great at multi tasking, extremely organized and very innovative

ADDITIONAL INFORMATION

. Member of the Division I Albany Tennis team, participating on full

scholarship

. Member of the Student Athlete Advisory Committee

. Tennis team captain senior year

. Coached community tennis teams for High School and young children

. In spare time, I like to work out, play golf and tennis.

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