Customer Service Manager

Kelley S Moore

904-***-**** . ************@*****.***

Summary

Merchandising and product development professional with strong retail

supervisory experience. Successful track record in driving sales and

achieving results, developing talent, and ensuring a best-in-class store

experience. Proven creativity for "building the brand." Fine Art major with

business acumen. Open for relocation.

Skills and Proficiencies

. Microsoft Word and Power Point with experience in Excel and Adobe

Photoshop and Illustrator

. Strong organization and analytical skills

. Interpersonal skills, office etiquette and phone manners

. Customer service

. Ability to lead and train staff

. Internet research

. Written communication

Professional Experience

Polo Ralph Lauren Factory Store, St. Augustine, Florida

2005 - July 2010

Women's and Children's Sales Floor Supervisor

2007 - July 2010

Children's Specialist

2005 - 2007

. Responsible for selling and supervising, with total annual store sales

volume nearing $8 million.

. Provide supervision and training to sales floor associates, managing a

staff ranging from 50-75 people.

. Create and execute floor sets and displays, consistently exceeding

company goals for merchandising and brand presentation.

. Conduct department walk-throughs with Assistant Manager and/or General

Manager.

. Focus on meeting total area sales goals and Customer Data Capture

(CDC) goals.

. Assist with daily planning agenda, time and attendance.

. Promote positive work environment while supervising and leading tasks

with fellow staff.

. Ensure adherence to the Polo Ralph Lauren Selling and Service Model.

. Personally represent the Polo brand though appearance and dress, and

leading the store in "try-on" events.

. Resolve escalated customer service issues in manager's absence.

. Protect store assets through "Shrink Action Plan" implementation.

. Served as member of the Spring Trans and Spring I floor set team,

conducted in assisting corporate team members with product

replenishing and ensuring brand standards.

. Selected by District Manager to lead a team in remerchandising the

children's department to help prepare Hilton Head, South Carolina

location for visit from the President of Factory Stores.

Education

Flagler College, St. Augustine, Florida

2009

Bachelor in Arts, Minor in Art History

Exhibitions

. Flagler Art Department BA Digital Show, Flagler College

Auditorium

. Open Studio, Molly Wiley Art Building, Flagler College

. A Parallel Show, Art Advocate, St. Johns Cultural Center

. And the Rest We Didn't Know, Crisp Ellert Art Museum

. Cubby Hole Conference, Molly Wiley Art Building, Flagler College

. Junk in the Trunk, Sertoma Second Time Around Thrift Shop

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