Customer Service Representative

Wallace Lee Babcock

*** ********** ****

Cibolo, Tx 78108

210-***-**** home

210-***-**** cell

Overview: Dedicated and affirmative team player with over 14 years experience

combined in supervisory and customer service relations. Exceptionally astute in

cost and time management, while maintaining quality service. Also possesss

empathy, problem solving skills, pro active response, reliability, assurance and

confidence, professionalism, analytical skills, and excellent communication, both

written and verbal. Efficiency in computer software skills including Microsoft

Excel. Award given for Top Performance at San Antonio Water System.

Work Experience:

San Antonio Water System- 2800 US Highway 281 North, 210-***-****/

October 2007 to present. Title: Customer Service Representative. Duties:

Inbound calls for customer service, applies principles of billing procedure and

policies for service, process payments, terminate and reinstate service as per

order of customer, compile and analyze information for residential and

commercial accounts. Able to respond to difficult situations involving dissatisfied

customers by taking appropriate action and using good judgment to resolve

complaints within scope of company guidelines, administers goals within the

company to meet the needs of the business and customers in timely,

professional and courteous manner. Supports individual and team goals.

Performs other duties as needed.

Leading Edge- 601 N Loop 410 #240, San Antonio, Texas 78216/ December

2006 to October 2007/ San Antonio Water System-Temporary assignment.

Provide excellent customer care, payment receipt, service asssessment,

Maintain complete and accurate data of all consumer interactions, interface with

consumers by telephone, and fax in order to respond to inquiries and resolution

of concerns.

Mercury Insurance- Temporary assignment. Title: Customer Service

Representative. Duties: Outbound call to contact new clients for verification of

information. Maintain high production and phone quality standards.

Select Staffing - (Time Warner Cable)- San Antonio, Texas/ 210-***-****/

March 2006 to December 2006. Title: Customer Service Representative.

Duties: Billing Representative and Integrated System Technical Support. Set

up email accounts for new customers. Research of customer information, and

demonstrate basic understanding of all products to assist clients in their needs.

Complete transactions and adjustments.

West Corporation- Universal City, Texas/ 210-***-****/ August 2005 to March

2006. Title: Customer Service Representative. Duties: Customer Service

representative, Inbound call to assist in set up of new H&R Block independents

computer systems, collect data and information for payments and orders.

Redcats- Universal City, Texas/ 210-***-****/ March 2005 to August 2005.

Title: Telemarketer/ Order processor. Duties: Inbound calls, process orders

and payments for numerous catalog companies, provide superior customer

service.

Alphagraphics- 15555 College Blvd. Lenexa, KS (913) 0500. December 2001

to March 2005. Title: Manager of Bindery. Duties: Manage 15 employees,

responsible for functional training, supervision and guidance of personnel in

Bindery department. Also responsible for scheduling of work, evaluation and

education of personnel, processing orders, administering operations to meet

organizational goals in a timely and efficient manner. Established and

maintained professional and effective working relationships with employees and

clients.

Core-Mark- Fort Worth, Texas. June 1997 to December 2001. Title:

Supervisor. Duites included supervising over 40 employees in Distribution.

Funtional guidance and training of staff, evaluation and scheduling, monitoring

staff for assurance of high quality standards, selection of staff, organization of

meetings, administering operational goals, maintaining system schedules and

guidelines, plan, coordinate and execute projects in efficient and timely manner.

Education

Phoenix Institute of Technology/ Phoenix Arizona/ Awarded Associates Degree

in Computer and Electronics- 1992

Oxford Academy High School- Oxford, New York- High School Diploma 1978

First Aid/CPR Certification course-San Antonio Water System- 2008

Microsoft Excel Class certification- Phase 1,2 and 3- 2010

Contact this candidate