Project Manager Customer Service

Katie Skelly

*** ******* ****

Perris, CA. *****

Home 951-***-****

*****.*******@*****.***

OBJECTIVE

To obtain a position where I can be challenged and develop my leadership qualities.

QUALIFICATIONS:

8+ years in Customer Service

Excellent communication skills, verbal and written, 40+ WPM typing speed

Proficient in Microsoft Office

Highly experienced in use of all office equipment such as PC, copier, and fax machine

WORK EXPERIENCE:

Volunteer for Riverside County DPSS-June 2009 to September 2009

Lake Elsinore, California

Under close supervision sorted and filed a variety of documents; searched computer files for

information; received, composed and edited reports and routed correspondence to employees.

Answered heavy volume of phone calls from general public, provided help with general

questions and directed clients to various locations within the office. Performed general office

duties with various office equipment such as copying, faxing.

Personal Care Giver-October 2008 to April 2009

Murrieta, California

Errand running, escorted to appointments, assisted with bathing, dressing and grooming.

Performed light housekeeping including dusting and vacuuming Laundry and ironing. Planned

and prepared meals, followed by clean-up. Bed making and changed linens as needed. Assisted

with walking and light exercise. Kept a daily journal of notes, detailing the activities performed

during the day. Reported any signs of physical or cognitive difficulties to the directly to the

family.

Peer Advisor- Mar. 2008 - Jul. 2008

EOPS at City College of San Francisco- San Francisco, California

Worked with foster youth and single parent students, helping them to obtain knowledge of what

the school provides and to further their education by utilizing these services. Heavy data entry

and phone use. Used all office equipment and computers. Extensive use and knowledge of Word,

Excel, and Outlook. Occasional takeover of receptionist duties. Filed student's personal files and

retrieval for counselor use.

Quality Control Analyst/Loan Processor - Apr. 2004 - Jan. 2007

Quick Loan Funding, Costa Mesa, California

Documented all loan discrepancies and fixed all problems in loan file. Worked with other

employees for a resolution. Provided feedback to management regarding ideas for improvement

and recommended educational opportunities for staff. Located and resolved fraudulent customer

activity. Calculated credit risks for the go ahead of selling a loan to investor. Heavy use of all

Microsoft office software, Created Excel charts to show progression of month to month sales and

loss. Called customers to get missing loan documents. Strong attention to detail.

Account Manager - Mar. 2002 - Feb. 2004

Ameriquest Mortgage Company, Orange, California

Developed and maintained relationships with local mortgage brokers in assigned territories.

Duties included making regular sales calls and servicing mortgage brokers to maximize sales

volume. Prepared necessary paperwork in order to approve wholesale brokers. Reported to the

Project Manager, providing regular input on all account activity, including status, Excel reports

and call reports on a weekly basis. High quality and accuracy in all loan files produced.

Accounts Payable - May 2001 - Feb. 2002

Reborn Cabinets, Anaheim, CA

Processed customer invoices and monies received on a timely and accurate basis. Supported and

processed all vendor invoices. Prepared financial journal showing lender expenditures. Heavy

data entry and report creation by using Excel. Analyzed and recorded all financial transactions

made.

EDUCATION:

City College of San Francisco- 3.8 San Francisco emphasis on Nursing- Some college

coursework completed.

Mt. San Jacinto College- Menifee 3.5 emphasis on Associates of Science degree. Some college

coursework completed

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