Customer Service Administrative Assistant

SOPHINA L CLINTON

Cell Ph. 480-***-****

*** *. ******* **. ***. 105, Mesa, AZ 85203

E-mail: ********@*****.***

OBJECTIVE:

I am seeking an Administrative Assistant position, in a fast-paced, growing

company, with the chance for advancement. I am currently a F/T, on-line

student at the University of Phoenix, Axia College, Phoenix, AZ. I am

seeking my Associates Degree in Foundations of Business, and expected to

graduate in February 2011.

ADMINISTRATIVE ASST/JOB RELEASE COORDINATOR

. Assigned and Released Job Orders of Heavy Construction Equip., to

designated in-house dept, via Jobscope.

. Assigned and entered part numbers for specific job orders.

. Assigned Job Orders to designated Designer/Drafter or Engineer.

. Updated Policy & Procedures Manuals, making necessary changes, as

needed.

. Entered and updated new ordering system/procedures, for staff as well

as customers, worldwide.

. Made travel and hotel accommodations for in-house personnel and

Territorial Managers.

. Made itineraries for all Sales Personnel.

. Entered time (hours/days) spent on and at a specific job.

. Took meeting minutes, typed in memo form, and posted throughout the

company.

. Dictated/transcribed (memos, letters), distributed to designated

personnel and/or customer.

. Overnight letters/packages via UPS online.

. Answered and directed incoming calls for various departments.

CUSTOMER SERVICE REPRESENTATIVE.

. Kept daily log of calls made, appointments made, kept and/or

cancelled.

. Called potential customers, valleywide, to set appointments for

janitorial services.

. Entered new and updated existing customer files, with new additions

and/or changes, for janitorial services, rendered to.

. Made follow-up calls to new and existing customers, re: janitorial

services for job performance of employees.

. Occasional main switchboard operator.

. General clerical duties: filing, faxing, copying, and open and

distributing mail.

FACILITIES MAINTENANCE/JANITORIAL

. Cleaned and maintained various East Valley businesses, i.e; Dr's

offices, daycare centers, and general business offices.

. Cleaning consisting of, but not limited to, sweeping, mopping, wiping

computers and keyboards, TVs, telephones, desks, shelves, tables,

cleaning windows, and dusting blinds.

. Clean restrooms and restock toiletries.

. Clean kitchens of businesses; wash dishes, clean microwave, wipe

counters, put dishes away, sweep, mop.

. Wiping/cleaning all electronic equipment necessary for everyday use.

SPECIAL TRAINING

. (12) hrs Microsoft Access Training, Kolberg-Pioneer, Inc., Yankton, SD

. (8) hrs Microsoft Excel Training, Mount Marty College, Yankton, SD

. (8) hrs Auditor Training, Kolberg-Pioneer, Inc., Yankton, SD

. (8) hr seminar "How to Become an Exceptional Assistant", Sioux City,

IA

. (16) hrs JIT (Just In Time) Training, Kolberg-Pioneer, Inc., Yankton,

SD

PERSONAL SKILLS

Can type 55-60 WPM, 8-9,000 KSPH, can handle 6-7 phone lines, have strong

multi-tasking, verbal, written, organizational and communications skills.

I am a fast-paced worker, a quick learner and can adapt to any working

environment. I pay strong attention to detail, and work very well with

little or no supervision.

EDUCATION

University of Phoenix, Axia College, Phoenix, AZ

04/09-Present

Coconino High School, Flagstaff, AZ, Diploma

10/86-06/88

WORK HISTORY

Appointment Setter, Staffmark, Tempe, AZ

11/06-05/07

Janitor/Custodian, Office Pride, Phoenix, AZ

11/06-05/07

Release Coordinator/Engineering Secretary, Sales Secretary, Kolberg-

Pioneer, Inc., Yankton, SD

06/96-12/98

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate