Manager High School

**** **** **** ***** • Chicago, IL *****

Phone 773-***-**** • E-mail **********@*****.***

teresa suchowian

work experience

October 2006 – Present Menards, Hodgkins, IL

Assistant Front-End Manager

n Handling large cash payments from guests

n Interacting with guests in a courteous, friendly manner on a daily basis

n Resolving guest inquiries effectively and efficiently

n Managing billing operations, including accounts payable and posting all transactions

n Assisting and resolving credit issues for guests (such as credit card denial, increasing credit,

changing guest information, deferring payments, etc.)

n Training, supervising and delegating work to team members

April 2005 – October 2006 Brookfield Zoo, Brookfield, IL

Admissions/Guest Services Supervisor

n Interacted with guests in a courteous, friendly manner on a daily basis

n Maintained database and updated member files

n Processed and resolved guest inquiries and questions effectively and efficiently

n Maintained daily cash deposits

n Handled large cash payments from guests

n Reconciled cash accounts at opening and closing of terminal

April 2002 – August 2004 Springfield Service Corp., Tinley Park, IL

Data Entry Clerk

n Executed general clerical duties including typing, filing, entering/updating client files

n Provided telephone support as needed

n Assisted management with various tasks as requested

n Developed strong management skills

January 2002 – August 2002 American Brands Construction, Chicago, IL

Telemarketer

n Prospected new clients via telephone

n Assisted new clients with various information concerning financing, costs and materials

qualifications

§ Proficient in Word, Power Point, Excel, Photo Workshop

§ Types 30-35 wpm

§ Microsoft Information Technology Certification - 2004

§ Bilingual: speaks fluent English and Polish

Education

May 2005 J.F. Kennedy High School Chicago, IL Diploma

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