Quality Control High School

RONNIE L. MCLEAN

**** ***** ****** ****, ******, NC 27529 919-***-****

*********@********.***

OBJECTIVE: Challenging Position

SUMMARY OF QUALIFICATIONS:

. Bio Work Certificate Course

. Fifteen years banking experience working in manufacturing environment

. Twelve years of managerial experience

. Eight years of Law Enforcement experience

. Four years US Marine Corps working in Intelligence field - top secret

security clearance

EDUCATION:

. Campbell University, Buies Creek, North Carolina Majored in Business

Administration, 1983-1987

. Camp Lejeune, Jacksonville, North Carolina

. Completed Non-commissioned Officer Training with honors, 1980

. DIA Intelligence School, 1980

. Justice Academy, Salemburg, North Carolina

. Completed basic requirements for a Correctional Officer, 1988

WORK EXPERIENCE:

First Citizens Data Center, Raleigh, North Carolina 1993-2008

PRINT & DISTRIBUTION SUPERVISOR

. Created and implemented departmental procedures

. Supervised 10 employees

. Ensured all major applications were running according to schedule

. Corrected problems related to distribution of reports and courier

services

. Completed all assignments in compliance with Federal Reserve

. Observed and evaluated employees' daily job functions

. Ensured 4100 series printers were up and running

. Communicated shift activity daily to Upper Management

. Performed budgeting functions by limited overtime usage

. Complete all employees' evaluation and entering of time by Ultipro

System

. Train new employees

LEAD PHILLIPSBURG OPERATOR

. Performed daily maintenance and made repairs to machines

. Maintained quality control for extremely high volumes of mail

. Supervised operators' daily activities

. Distributed workload to meet deadlines

. Trained new employees

PHILLIPSBURG OPERATOR

. Researched customer accounts and made pertinent adjustments

. Completed daily reports in compliance with Central Bank Operations

. Maintained a high level of accountability in processing all

transactions

N.C. Dept. of Corrections, Raleigh, North Carolina 1988-1993

CORRECTIONAL OFFICER

. Maintained safety and security among incarcerated male inmates

. Transported inmates off center to various appointments

. Reviewed transportation requests in advance to facilitate schedules

and arrangements

. Served as Investigation Officer which included investigating

infractions against policy

. Investigated incidences and communicated findings to Judicial Board

. Counseled inmates and provided emotional support

. Documented inmate files on all occurrences

. Successfully brought under control and restrained violent inmates

SPECIAL AWARDS:

. Received three merit raises for outstanding performance - Dept of

Corrections

. Perfect attendance awards three years - Dept of Corrections

Community Leadership:

. Volunteer West Johnston High School Band Association

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