Customer Service Representative

**** ******** **. *** * jacksonville, fl *****

Phone 904-***-**** • E mail **************@*****.***

robin p. foster

Objective

To obtain a position within your organization that will allow me to further

my knowledge, understanding and at the same time utilize my current

skills and resources. Also to further my career in a stable and secure

environment that displays professionalism, ethical diversity, and

accountability.

Education

1989 1997 Bethune Cookman University

B.S., Sociology Daytona,

FL

1989 – 1985 North Miami

Senior High

Diploma Miami,

FL

Work experience

05/2001 – 03/2010 ADT Security Inc. Jacksonville,

FL Jacksonville, FL

Customer Support Specialist

Process insurance claims for burglary, fire and/or medical cases for

proper reimbursement and/or escalated legal actions.

Focus on problem resolution and customer retention through efficient,

accurate and timely handling of inbound and outbound calls engaged

through a predictive dialer.

Routinely assist with manager callbacks and special collection

projects i.e. processing payments, preparing invoices for accuracy and

research account discrepancies.

10/2000 – 05/2001 Outsourcing Solutions Inc. Jacksonville, FL

Collections and Customer Service Analyst

Interacted with credit bureau for support on skip traces and credit

reports.

Handling of past due accounts from inbound and outbound calls.

10/2000 – 01/2000 Convergys Jacksonville, FL

Customer Service Representative

Assist with difficult situations as needed involving research and

problem resolution to preserve both internal and external client’s

expectations/relationships.

Handle customer concerns received via phone and ensure resolution

considering customer needs and business needs.

skills

Mosaix v12.0 predictive dialer, skip tracing, credit bureau, insurance

claims, Microsoft office

Contact this candidate