Customer Service Physician Assistant

Renald Emile

*.*****@*******.***

**** ******** ***

New York, NY 11210

Cell: 347-***-****

Objective Provide great customer service where my experience can be

utilized to improve customer satisfaction.

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Summary More than five years of experience in data and customer

support. Various training programs offered by my previous

employers gives me a clear understanding of what

characteristics make up a good employee. Vary detail and

task orientated due to past work experience that required

a high level of analytical aptitude in a fast paced

environment

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Skills Microsoft Word, Excel, Access and PowerPoint

Excellent organizational, verbal and interpersonal

skills.

Ability to demonstrate discretion of handling

confidential data.

Ability to handle multiple tasks in a fast paced

environment.

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Experience [pic]

Ryla Teleservices

September Kennesaw, GA

2009 - August

2010

AT&T Customer Representative

Duties included responsible for activating and upgrading

IRU and CRU customers of existing, contracted AT&T

business customers. Answering customer/client requests or

inquiries concerning services, products, billing,

equipment, claims, and reports problem areas, may be

required to work in one or multiple queues/skill sets

over various customer contact channels. Responsible for

improving customer retention through programs and service

provided to the customer, utilize automatic systems to

initiate and complete service orders and handle customer

requests. Continually maintain working knowledge of all

company products, services and promotions. Make

recommendations according to customer's needs on

features, accessories, upgrades and rate plans, and also

utilize operational systems to process purchases of AT&T

products and services; i.e. collections, payments for

Wireless bills and accessories.

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DirecTV

June 2004 - Huntsville, AL

July 2009

Customer Retention Group/Customer Representative

Assisted in settling accounts and providing excellent

customer service. Navigate multiple data entry systems

and other relevant applications, tools and resources

while speaking with customers. Answers customer questions

and resolves issues in a professional and courteous

manner. Meets established call center productivity and

quality standards .Learn and acquired necessary skills

and products for systems knowledge. Probe and assess

customer needs while maintaining as many customers for

the company to meet monthly goals.

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Crestwood Medical Center

August 2007 - Huntsville, AL

May 2008

Internship Pre-Physician

Prepared patients charts, coordinated clerical staff and

services for the department. Coordinated patients

schedule and interacted with nursing staff needs.

Responsible for interacting with insurance agencies to

obtain patient eligibility.

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Education Oakwood University

May 2008

Bachelor of Science

Pre-Physician Assistant

Huntsville, AL

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Jonesboro

May 2002

High School

Jonesboro, GA

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