Customer Service Human Resource

Timeathea Walker

***** ******* ***** 951-***-****

Moreno Valley, Ca 92555

************@*****.***

Comprehensive scholastic and professional background in administrative and

educational arts. Analytical self-starter with excellent problem solving

skills and a strong orientation in technical support. Fluent in

professional verbal and written English. Demonstrates excellent

communication and interpersonal skills. Seeks position in public

communication or community services where there is room for promotion.

Summary of Qualifications

ADMINISTRATION & MANAGEMENT- Interview personnel and conduct on-site

observation to ascertain unit functions, work performed, methods,

equipment, and personnel used. Prepare manuals and train workers in use of

new forms, reports, procedures or equipment according to the organizations

policy.

PERSONNEL- Experience in direct customer service and human resource

planning, supervision and training for company profit margin and state and

federal safety compliance.

CUSTOMER SERVICE- Resolved billing or service complaints and referred

grievances to designated departments for investigation. Completed contract

forms, prepared change of address records and issued discontinuance orders.

PAYROLL- Process and issue employee paychecks and statements of earnings

and deductions. Underwrite and compute wages and deductions and enter data

into computers.

Professional Work Experience

Alliance Law Firm Riverside, Ca:

Dec. 2007 -present

Senior Customer Service Representative

-Confer with customers by telephone or in person in order to provide

information about services, create and cancel accounts, obtain details of

complaints.

-Keep records of customer interactions and transactions, record details of

inquires, complaints as well as actions taken.

-Resolve customers' service or billing complaints with in my scope before

moving to the next level.

-Contact customers to respond to inquiries or to notify them of claim

investigation results and any planned adjustments.

-Determine charges for services requested, collect deposits or payments, or

arrange for billing.

-Complete contract forms, prepare change of address records, and issue

service discontinuance.

-Obtain and examine all relevant information to assess validity of

complaints and to determine possible causes

-Solicit sale of new or additional services.-Refer unresolved customer

grievances to designated departments for further investigation.

Century 21 Home Mortgage Moreno Valley, Ca Jan

2006-Dec 2007

Human Resource Administrator

-Explain company personnel policies, benefits and procedures to employees

or job applicants.

-Process, verify and maintain documentation relating to personnel

activities such as staffing, recruitment, training, grievances, performance

evaluations and classifications.

-Interview job applicants to obtain and verify information used to screen

and evaluate them.

-Request information from law enforcement officials, previous employers and

other references in order to determine applicants' employment

acceptability.

Ann Gabriel Library Riverside, Ca March 2004 -June

2006

Librarian

Analyze patrons' requests to determine needed information, and assist in

furnishing or locating that information.

Search standard reference materials, including online sources and the

Internet, to answer patrons' reference questions.

Teach library patrons basic computer skills, such as searching computerized

databases.

Plan and teach classes on topics such as information literacy, library

instruction, and technology use.

Review and evaluate materials, using book reviews, catalogs, faculty

recommendations, and current holdings, to select and order print,

audiovisual, and electronic resources.

Locate unusual or unique information in response to specific requests.

Explain use of library facilities, resources, equipment, and services, and

provide information about library policies.

Plan and deliver client-centered programs and services such as special

services for corporate clients, storytelling for children, newsletters, or

programs for special groups.

Respond to customer complaints, taking action as necessary.

Develop library policies and procedures.

Glen Fung, DDS, Private Practice Riverside, Ca Jan

2002-Feb 2004

Office Manager

-Resolve customer complaints and answer customers' questions regarding

policies and procedures.

-Supervise the work office, administrative or customer service employees to

ensure adherence to quality standards, deadlines and proper procedures.

-Train and instruct employees in job duties and company policies.

-Review records and reports pertaining to activities such as production,

payroll and shipping to verify details, monitor work activities and

evaluate performance.

San Diego Unified School District San Diego, Ca July

1998-Dec 2001

One on One Paraprofessional (Special Needs)

-Discuss assigned duties with classroom teachers in order to coordinate

instructional efforts.

-Tutor and assist children individually or in small groups in order to help

those master assignments and to reinforce learning concepts presented by

teachers.

-Organize and supervise games and other recreational activities to promote

physical, mental and social development,

-Provide extra assistance to students with profound special needs such as

those with physical and mental disabilities.

-Provide special attention to English Language Learning students

Education

California Baptist University Riverside, Ca

2003-2006

Bachelors of Arts in Cultural Studies

California State University San Bernardino San

Bernardino, Ca 2006- present

Master of Arts in Special Education

Key Courses: Educational Psychology of Diverse Societies, Managing,

Learning and Social Communities, Instructional Planning for Diverse

Communities, Advanced Behavior Management for Children with and without

Special Needs, Effective Communication towards Professionals and Families,

Transition & Career / Vocation Preparation

Computer Skills

Word, Excel, Austin Logistics CallSelect; Avidian Technologies Prophet;

SSA, Astute Solutions PowerCenter; IBM Lotus Notes; Multi-channel contact

center software; Timpani Contact Center.etc...

References Upon Request

Contact this candidate