Customer Service Administrative Assistant

Clara D Rouse

*** ******** **

Hope Mills, NC ***48

*******@**********.***

Mobile: 910-***-****

Home: 910-***-****

Contact Preference: cell phone Day and Evening

** *** ***. ******** ******* Executive Administrative Assistant

.

OBJECTIVE:

To secure position as Executive Administrative Assistant or Management

I have worn many different hats for ATT through promotions. I moved from Customer Service Rep

to Tech Support Representative to current Executive Administrative Assistant/ Managerial position

for the Director.

EXPERIENCE:

8/2002 - 7/2010

ATT INC.

Fayetteville, NC 28304

Industry: Administrative and Support Services

Executive Administrative Assistant (non Bargained Hourly Management)

Report to call center Director

Provide quality service to customers, employees within call center by handling approximately 600

employee’s records. Possess strong verbal communication, written communication. Duties also

including expense reports, spreadsheets, headcount reports, daily reconciliation of books,

answering of the phone, handling any itineraries for the Director of Customer Operations and

Area Management Team. Set up special events such as Local Blood Drive, car washes,

carnivals, end of year party, United Way, and special managers meetings. Ability to set up

computer hardware and troubleshoot for functionality. Very detailed orientated and multitasking

individual. Making sure employees adhere to policies and procedure. On the job training such as

leadership/ Management Skills and Time Management.

Certified in Microsoft Office, Administrative Assistant

Microsoft 2010, IEX, Oracle, Expense Net, Telegance, PDTS, and Elink.

Certified Notary

3/2002 - 8/2002

Home Depot

Fayetteville

Retail Sales Customer Service

Provide service to business customers for all products within all

departments and made transactions credit card and cash using register.

Responsible for cash drawer.

7/1997 - 2/2002

Federal Express

Fayetteville, NC

Swing Driver Courier

Provide Customer Service by meeting required time constraints, operated a vehicle in safe

manner, solving customers concerns. Acquiring business accounts, certified in Microsoft Excel,

meeting monthly sales quotas,

Meeting production quotas, being flexible when it comes to scheduling

Handling dangerous goods, served as International Shipping Coordinator

And setting up charities events such as the Walkathon and providing

Results in raising $2,000.00 in contributions.

9/1984 - 10/1996

Sweetheart Cup Company

Owings Mills, Maryland

Customer Service Warehouse Specialist

Solving business, customers’ needs. Billing, scheduling, handing out work assignments, shipping

and receiving, reporting to managers during the work day, multitasking is a must, managing a

small group. Updating all inventories. Long hours required.

Patterson High

US-Maryland-Baltimore

High School or equivalent

Administrative Certificate and Microsoft Office Certificate FTCC

REFERENCES:

Janine Lightner, Facility Manager

ATT

Phone: 910-***-****

Kimberly Wall, ICU Manager

ATT

Phone: 910-***-****

Valerie Phillips, Director

ATT

Phone: 910-***-****

Christina Kjelshus, Assistant Store Manager

Kohl’s

Phone: 910-***-****

Desired Salary/Wage:

35,000.00 Yearly

Current Career Level:

Experienced (NON- bargained) Management

Years of relevant work experience:

More than 20 Years

Date of Availability: Immediately

Contact this candidate